Public Storage - Elkhorn - 20809 Cumberland Dr

Quick and easy

I didn't have any issues getting the locker, and the facility is clean. So far it has been a good experience.

Move in was easy

I did not know exactly what day I needed to move into my unit, so I reserved it for the first of the month. I actually needed to move in sooner and was able to change my move in date.

Total mess to get a unit rented

I made a reservation online. When I got the codes and opened the unit, it was not the size that it was listed as. It was smaller and had a 6" step up to get into the storage. I needed a bigger unit and was on the phone for over an hour to get the bigger unit. There was nobody on site when it was suppose to be open and I kept being transferred to the site instead of someone that could help me. The numbers listed where for reservations only so they would not help me. I had to go to a sister facility to get the help that I needed. Then I was given a unit that had someone else's lock on it. This hole situation was a huge mess.

Very easy to get to! Also ice and clean

The only thing that could have been done is there was snow in front of the door. That could have been shoveled.

Temporary storage

Awesome service, friendly and helpful staff.

Very quick and Easy check in process

Very quick and Easy check in process. Employee was really really helpful. Thank you!

So far it has been a good experience

So far it has been a good experience. No issues except I was not told about having to buy rental insurance until I rented the garage.

Amazing customer service!

Kalvin was lovely to work with! We were all set up and ready to go in no time. Super helpful, super friendly. Made the whole process stress free!

Great customer service and clean facilities

Great customer service and clean facilities.

Great experience

Had a great experience with Alan, and the unit is easy to get to and the technology with access very easy to use.

It's perfect!

It's perfect!

Very easy to deal with and great...

Very easy to deal with and great facility.

Great

I found the staff helpful and accommodating in selecting, size and dates of our need for the unit. Many thanks. I would highly recommend this company to anyone.

Savannah at Public Storage was great to...

Savannah at Public Storage was great to work with!! We told her what we needed and she more than met our expectations. Price was LESS than what we thought we would have to spend and the facility was really clean!

Smooth easy process

Smooth easy process. Affordable pricing. Couldn't be better.

seemless leasing of the unit

seemless leasing of the unit, courteous manager and great experience.

Everything is great except for hours.

Everything about the unit I've rented is great. Staff friendly and helpful. Facility new and clean. Only con...wish hours to access units were later than 9pm.

Plesent staff

Plesent staff, clean facility, great prices

Very clean facility

Very clean facility. Friendly and cheerful help at the desk. Very accommodating.

Very new and clean facility equipped...

Very new and clean facility equipped with carts, dollies, and big elevators to ease the moving process. Very satisfied!