Prime Storage - Latham

Easier than most

Clean and bright inside, lights came on as I walked to unit and adequate lighting to see inside entire unit. Door operation was smooth. Outside gate was easy to open with code. Able to access buildings from 2 sides. Good parking, areas to turn around if not drive completely around.

Be sure to add $17 to the price listed

Location was easily reached and accessible. I think their ads should be more transparent. Cost of unit PLUS $17 monthly insurance charge.

Other than the weather striping on bottom o door

Bottom of the door is in poor shape

Quick and efficient

They were quick to respond to my inquiry and I was able to move into my unit that very day, staff was friendly and courteous

Great customer service, very friendly

I would recommend this storage unit to all of my friends and family. The man who helped me was very nice and I was in and out of there within 20 minutes or so.

Satisfied

Friendly staff, helpful. Easy access to unit. Very clean space.

Convenient

fast and easy service. The first month was half off.

I recommend

Friendly, professional service.

Clean Place, Variable rates.

Place is nice and clean, a few months after we moved in our things to a unit they raised the price without warning.

Need lightbulb replaced in indoor storage area.

Have asked repeatedly to have lightbulbs replaced in indoor climate controlled area to no avail.

Safe storage for my things.

Prices keep going up but overall space is great. I feel very comfortable storing my property. Service is easy and efficient.

ok, services are not offered to assist clients with long term rentals.

For the price we should be able to put trash in dumpster caused by rodents that have ruined furniture etc.

not impressed

I've resigned myself to the fact that I needed additional storage and pay for it. However, I was completely shocked that my rent went up $56.00 a month after only 4 months. When I addressed the issues of excessive rent increase over such a short time, the people in the office said they would forward my concerns and get back to me. Now it is weeks later and not a word one way or the other. That is not good customer service and that is main reason for the low rating.

Previous owner was much more connected with the customer

All I see is higher costs and more headaches. I've never had a rodent issue during the previous 20 years. Now I have issues and to top it off im paying 25% more from 2 years ago. How do you explain the rent increase ? I think long term (tenants) should get a discount. Also, I was charged additional for the mandatory insurance coverage when I have 3 million of coverage with my business insurance that was submitted when requested. To this date I have not gotten a credit.

Convenient location

The email/text reminders need to be consistent. My last months invoice I didn’t get the email/text until after the due date and it resulted in a hefty late charge that they would not waive. Poor customer service in that respect. Lorraine in the office is awesome!

Safe and secure place.

Very clean and safe place to keep your things

To expensive as soon as I folind a cheaper place I'm gone

Is far to expensive for the size unit I have. Harassed with emails and texts and calls on the day my.paykent is due saying it's not paid even though I have autopay on. Wanted to charge me $20 when I asked for a few days extension during peak covid issue with not getting my paycheck when I was supposed to. I would not recommend this place to anyone

WOULD NOT RECOMMEND

My storage unit is disgusting! The ceiling has dirt dropping down onto all of my belongings! Mouse droppings all over my things as well! It seems that my monthly bill goes up at least twice a year making it EXTREMELY unaffordable!

Staff work with you when you have questions or need help with your space.

We have had issues with length of time lights are on, which has been updated. Immediate help with snow and ice removal, etc. There were issues with the air conditioning and it was looked into and fixed. We are pleased with the staff and the building.

Over priced for unprotected units

Ive been a customer of this facility since I was a little kid. Im now 36. In the last few years rates have gone up significantly & require all to purchase insurance as well. These units are not weather tight, I have experienced collateral damage to my things due to this, and have found 1000's of mouse droppings in my unit. You want to charge a premium but you offer a 3rd class item and no plan to upgrade or renovate beyond the ever growing price that we pay, which is comparable brand new facilities.