Public Storage - Omaha - 3940 S 144th St

Storm damaged my building unit and contents - Not informed and No refunds

Storm damaged my unit in like Feb 2025. I was not notified of the damage. Found damage myself months later. Was told to deal with outside storage insurance company. I did this first as instructed, but that took 5 months to finally settle. It only paid out max of $5k (be careful with these limits). I am trying make contact with management asking for refund on rents paid since storm. They are ignoring me. In short, I have paid $2,500 for storage costs on a unit which the roof fell in on my contents and not getting anywhere with this. Arranging to dispose of "full contents loss" now.

Got a flat tire due to glass and debris

See above review ……………………,.:…..

Not good

Mattress in our spot not organized . Our space was not marked.

Location

The facility is pretty tight if youﾃ｢竄ｬ邃｢re going to be parking a trailer but easy access in and out.

No one returns your calls

Just trying to move into the space was a mess. No one returned 2 voice-mails we left. The staff have to walk the entire lot, the new owner took their golf carts away. The lot is huge. The staff couldn't figure out our spot. The spot we are in is too tight and snow packed.

Great price

Online reservation was easy and was nice to know that I had secured my storage needs .

Friendly, accommodating staff

Worked with Katie who was awesome to deal with. She was very helpful and professional throughout the entire process.

Great customer service

Great customer service. Secure location with easy entry and exit.

Pre-registration made it very easy and stress-free

Having everything done before move-in day on-line was awesome.

Very convenient

Love the climate control option. Feels triple secured!!!

Very friendly employees

Very friendly employees, always quick and customer oriented. Great business to work with would recommend 10/10 just based on staff.

Very well ran

Very well ran, very nice staff. Very clean and secure!

Happy

Move in went well. Easy access. No problems

Roll up door slides down 2 ft. Ants along 3 walls.

Kaitlin was excellent on initial visit. Came next day to move in at 1pm office door locked. Went around side of building and a different young lady from Fort St facility told me they were closed for lunch and come back in half an hour. What kind of customer service is that? I almost left for another facility. You have a training opportunity. Disappointed roll up inside door wonﾃ｢竄ｬ邃｢t stay up. Back to office to find another unit. Did all computer work again for second unit. Disappointed the swing door was not very wide. Back to office for third time. Apparently no other roll up Indoor available so took the low hanging door. Disappointed to find dead ants everywhere along walls. Very concerned about leaving personal belongings getting ant infestation. Seriously considering moving.

Absolutely Wonderful!

After a nightmare experience with a different Public Storage location, we were nervous when we showed up from 7 states away with a 26 foot moving truck. Chris was amazing on the phone beforehand, and Tom was so helpful at check in, even helping when we needed to change our appointment by 2 hours. We have had an excellent experience, the unit is spacious, clean, and well maintained, and the grounds are protected and also very well maintained. We are very pleased!!!

Good customer service

Good customer service

Taking too long to make repairs

Taking too long to make repairs to the facilities and especially the road bed. Almost impossible to get vehicles in and out. This is after you raised the prices. Staff is friendly and helpful.