Public Storage - Miami - 420 NW 137th Ave

Everything was made easy by signing up early.

Signing up early and having access code day of use was wonderful to not have to stop at office and then go to unit. Having everything at unit with lock and key was great. Everything was made quite easy and organized for us.

Codes can be simpler/ doors close too fast

Unit was nice as well as the area, doors close too fast requiring you to keep re pinning

Excellent customer service

The parking was a bit of a problem because they’re letting big trucks park and you can’t get past them. I think that needs to be addressed and limit the size of the truck they can park in the parking spots. I’m also disappointed. There are no hand trucks available to customers.

Great experience.

Great experience. Fast and easy! Everything is automated and no human interaction was necessary. They provided both text and emails with access information. Everything was as mentioned on the website and emails. Access was very easy with several options to get into the location.

It is clean and safe

The storage publix is very clean and safe.

Pitiful and incompetent employee and customer service

Incompetent employee made me waste time, energy and stress by assigning me a used storage! And I didn’t find out until I was if FRONT of the storage with all my heavy items… and I couldn’t even complain because there wasn’t a single employee to be found and their phone or chat was deemed worthless! Pitiful, shameful and horrible service. Never going back again.

Very clean

Hi the unit is pretty big and the storage is very clean and secure . The employees are very nice and helpful. Great customer service.

Thank you

I had some trouble gaining access. I was able to move in and the unit was a nice size. The climate controlled 1st floor is very cold which is nice. Vince at the front desk is the best! Very helpful and knowledgeable.

Safe and secure.

Super easy and secure. I was surprised to see how early it was to get in with the access codes. Unit was defiantly filled with cobwebs and spiders. Even the lock in the envelope was.

The access is way too much complicated

Every time you need to use elevator or even open the facility door from outside you have to entered this long digit code that makes moving/storage usage co inconvenient, time consuming and complicated. Every single body is complaining about this issue but management doesn’t bother to respond or make it more easier for customers. The sad part is the after 9 pm customer service. I went there 4min before 9 and was not able to get an access. The most horrible part is that a lots of people been locked out of facility thinking that once they there it will give them the access, but no I have seen people downstairs crying that they have left car keys upstairs while moving or binging last items and open units while still in move. Anyway, this issue is really upsetting inhumane and very much abusive ! I really hope that one day management will consider to have a least one person on duty. This place is making so much cash that you can’t even imagine - therefore they should be more Careful with their customers. That is crazy

Very convenient and clean!

Great place to store your belongings.

Very friendly staff and super clean facility.

Super comfortable temperature and very clean and secure facility.

Good experience, very clean

The peoples that went over there are very friendly, that made me very secure

Clean facility, easy access

The place is very clean and is easy to navigate through signs The functionality of the phone app is great and makes access super easy.

Best bang for your buck!

I love the accessibility of the location. It’s not in the middle of a busy intersection, which makes accessing via moving truck a lot easier. I like that I can view my account through the app and even use it to open the gate and doors.

Nice Storage

It’s very well kept. I wish there was the option of going 24 hours but I understand there’s a time policy.

Great place

Awesome place for storage, it’s very clean!

Easy to get the storage unit

It was easy and fast to get the unit

Clean and secure.

This facility was easy to find and had the space we were looking for at the right price.

Good Storage facility in terms of secureness and access to moving supplies

This is my first storage unit and having no idea what to really expect, this facility made the process of moving in super easy, everything felt very organized and secure and I loved the access to moving tools!