Public Storage - Seattle - 1515 13th Ave

Fabulous customer service

Renting a storage unit is such a mundane chore, and I didn't expect that doing the requisite paperwork would actually be pleasant. But the staff person, Janelle, clearly has a customer service superpower and turned what could have been drudgery into a fun experience. The staff was also very accommodating to the movers. There's off-street parking which is convenient, and the app makes access very simple.

Central location

The facility is clean and in a nice location, however it’s not very well designed inside. There are many pinch points in the hallways where they decided to squeeze extra tiny units in and they make it difficult to move large items in and out. I couldn’t even get one of the tools I needed to store in at all. As well, one of the two elevators was broken during move in which greatly impacts access to several floors.

Would recommend

The manager, Coquita, was very professional and courteous. She took the time to show me multiple units until we found the one that I thought would work best. Everything was explained thoroughly and she's been very responsive to follow-up calls for assistance. Would highly recommend her facility.

Great experience at Public Storage

Great experience at Public Storage! The employee was swift, kind, and seriously knew her job well. She deserves a raise!!!

Look. Storage is storage.

Look. Storage is storage. The place is clean and feels safe. So, why the 5 star rating? That would be for the topnotch service I received from the young woman who helped. I'm not sure of her name at the moment... it could have started with a Q (?), but I remembered it long enough to sing her praises to your corporate office. These days customer service generally sucks, so I didn't have high expectations going in. However, I was treated with quick and personable (yet professional) service at the counter. I was in and out in no time and left in a better mood than when I arrived. And that's saying something. My advice? "GIVE HER A RAISE!". Good help is hard to come by and she's a keeper.

Capitol Hill Location

The manager Jeff was helpful and professional. Public Storage needs to update the facilities more. It's outdated and smelly.

Great place for anyone to use their...

Great place for anyone to use their services.

Everyone was courteous and thorough

Everyone was courteous and thorough. Everything went smooth I used a lock cylinder that I had purchased before from public storage.

Anthony was very professional and...

Anthony was very professional and helpful . He showed me all my options and made sure I understude my options . I would recommend Public Storage to anyone . Thank you for everything Bart ?

Efficient and professional service

We made a reservation online and the facility contacted us to make an appointment for checkin. (They wanted to make sure someone would be available when we arrived.) Upon arrival at the facility, Coquita was professional and efficient when going through paperwork and showing us around the facility. She was knowledgeable and explained everything thoroughly.

Lost my key and they cut off my lock - free of charge! So helpful!

Great customer service and a very clean, professionally run location. Julian was indispensable in finding us a unit that fit both our dimensional and financial needs

Fast

Fast, friendly, helpful, and thorough

Setting up the storage rental was super easy. Everyone was super responsive, professional, and informative. Julian was friendly while working through the paperwork and ensured that I knew everything I needed to. Hours are convenient, it's secure, and the staff are great.

I had personal items of mine stored here for about five years and had a great experience. It was very hassle free to get a unit and close it. The only thing I wish is that it was a 24 hour access unit. But I really don't know if that exists. Take note of the hours that you can have access to your unit and plan accordingly.

Great place to put your thing in public ...

Great place to put your thing in public storage

Great place for storage! Good location, access hours are reasonable, clean and easy to get in and out (personal access code and key to locker on site if you choose). I've had to move my unit multiple times as I brought more stuff. The guys were super cool about it and are always incredibly helpful, professional and friendly. Julian and Gary helped me out both times and they were wonderful!

Great but really expensive

Great but really expensive

Easy reservation process

Overall my experience was good. I made a reservation online and did the pre check-in to make it faster. The only thing was nowhere on the site or in any communication I had before my check-in was I made aware that the type of locks they accepted had changed (from the last time I had rented) and that I would need to purchase a specific type of lock (not available for purchase elsewhere) at the time of check in. It was not a big deal, but was more money then I was expecting to spend at check in. When you reserve online they give you a quote, the lock price should be included.

Friendly and helpful staff

The office/store staff were always a pleasure to deal with, and you can purchase anything you need for packing right there!