Public Storage - Pleasant Hill - 245 Hookston Road

Very efficient process

Quick and smooth process. Very friendly and helpful staff.

Really great customer service from Tamika

I had a great experience The on boarding process was quick and easy .

Hassle free

Great communication and speedy process if you're looking to have a storage space at Public Storage. Faculties are very clean and well maintained. And you will have peace of mind due to secured access control of the facility.

Tamika made it a breeze from start to...

Tamika made it a breeze from start to finish all the way around!

Easy move in, nice and clean.

Super easy move in with texted gate codes and the lock waiting inside the space. Staff were friendly, responsive and everything was clean and well maintained.

Great experience

Very kind staff, great facility. Easy to use, I would definitely recommend.

Friendly staff.

Friendly staff and great customer service.

Shelly at the Hookston site was...

Shelly at the Hookston site was cordial, helpful, and provided me with excellent customer support. AAA+++

I think that the property manager...

I think that the property manager Lauren was excellent. She was informative and friendly. The grounds were clean and everything seemed secure which was what I was looking for.

Checking into my unit was simple

Checking into my unit was simple, quick and easy. The staff is polite and professional and very helpful.

CSRep

Great customer service

Excellent customer service

Lauren was very professional and friendly, understood what I was looking for and helped me find a unit that works for my needs without trying to upsell me.

I wish it can stand longer hours...

I wish it can stand longer hours without time frame. Customer services are great!!

a very pleasant experience

Kevin was pleasant and very accommodating... He answered all my questions... showed me the unit and in general very helpful... I would recommend Public Storage to anyone

As hard as it is to find in the first place, (unless you live in the area) once found it is easy to get to. And as with all PS locations they are clean and you know what to expect.

This location is the best, I was helped by Alejandra. She's great very friendly and helpful. I came in looking for packing supplies and had no idea what to really get until Alejandra helped me out and suggested me what they had. I will definitely be coming back to this location.

Great location! Excellent customer service.. Alejandra is super friendly. Came I to purchase some packing supplies and the variety of stuff they have is amazing!! They had what I was looking for and I was so happy after having a long day at work this made my day. If you need moving supplies come to this location and ask for Alejandra she is great!!

Great customer service

Everybody went above and beyond the Call of Duty to help me from calling the 800 number to the on-site manager.

Alejandra and Victoria are both helpful and friendly. These are two hard working ladies. I initially got a small unit and have now upgraded. The switch was easy and fairly fast. They are both very explanatory, making everything clear prior to having customers sign the paperwork, and when I've had to call them, they are very professional and clear in their answers. I chose this location because it's close to home, but I will remain at this location because of the service and the good vibes!

I was told I had to get insurance through them for the unit because most rental insurance policies do not cover storage units, which was untrue. Also, they raised the rental price on the unit after six months, another thing I did not know....seems to be a lot of misinformation. Prefer if they were honest and upfront. Do not get insurance with them if you have rental insurance- you are most likely covered.