Public Storage - Surprise - 13360 W Willow Ave

easy move

Move in was super easy. Lots of big carts by the loading doors and the elevators could easily fit two carts and people. Super efficient

Amazing Service!!!

Signed up online took less than five minutes arrived at the facility. My lock was already in my storage unit. Everything was prepared for me. Everything went flawless. They even had huge carts and everything great place.

Too many requirements

Pricey- Don't see the need for insurance for small units like this one I rented that don't usually high dollar items.

I am currently moving and needed extra space.

The storage unit was clean and staff friendly and helpful.Although I did get miss information about the 1 month free, I joined with the 1 month free promotion, which usual means 1 month free. I asked when I would owe the money for the last week and ahalf of October that i would owe. I was told that would not owe til the 20th of Oct. However on the first I started receiving phone calls about my payment. I am confused to why they call it a month free when it's really not, because you have to pay before the months up. Also ask employees should be informed and up to date of the policy so there is no confusion.

Very accommodating

They were so nice and put up with me trying to move my unit a number of times. I didn't get the size space I wanted because it was over $100 more expensive for only 5 square feet more. We figured it out but the front desk girls are very nice.

Professional Customer Service

Professional customer service, great prices!

Great Customer Service!

After reserving my storage unit online I went into the office to finalize the arrangements. The facility is well kept, clean, lots of lightning, and air-conditioned. I was greeted by a friendly, knowledgeable, and professional customer service agent. I will highly recommend Public Storage.

The lady that helped me get everything...

The lady that helped me get everything set up was friendly and knowledgeable. So far everything has been great.

Very Happy with this location!!!

Eric was very helpful from start to finish. This was a long distance move and he made this process very painless. Would definitely use them again.

Easy, stress free experience.

Jessica was friendly, helpful and knowledgeable. The online reservation made the check in process super easy, and she was ready to help when I showed up in person. Move in was painless.

Only 4 Stars

Only 4 Stars, because the district manager would not honor online pricing, which rep said they could do. Jessica & Eric very nice customer service.

Feedback

Great price and love the convenience of the elevator!

I had a wonderful experience!

I had a wonderful experience getting my storage unit. The young lady... I forgot her name... was SO helpful and polite. She explained everything slowly and patiently. She also help me with my things. Thank you for having such caring employees.

My experience with your company was/is...

My experience with your company was/is fantastic. The people were are great to work with and friendly very helpful. The storage unit is indoors and up stairs. You are supplied a code to access the building and elevators. The security is very good I am very pleased with the way everything is ran there. I have recommended other people check this place out if there looking for storage. I highly recommend this company. Thank you.

Great other than the long password...

Great other than the long password that's hard to navigate while going in and out

Great Storage Facility and Management

Quick, efficient, courteous, professional, clean and secure. The only thing I could recommend is to place some medium sized trash cans inside the facility. Most Sincerely, Jeff Pollak, J.D.

Customer service

I was referred to public storage by a friend and from there I found their website which allowed me to reserve a storage unit. Having reserve the unit online saved me a lot of hassle and saved the property manager time as well. Between the two public storage locations that I visited the customer service was five-star all around.

Very friendly and clean.

Very friendly and clean.

Patient and professional

We were shown multiple units in order to help us decide what would best fit our needs. The staff was very helpful, congenial, and patient with us. They walked us through the contract and explained every detail. We had many questions, which they were able to thoroughly answer for us.

The service is great.

The service is great. The manager was very knowledgeable and made sure we, as first time Storage users, understood how things work. We really appreciate that type of service.