Public Storage - Houston - 13300 Hempstead Rd

Overall great experience.

Overall great experience. Good value. All units are climate-controlled.

Moved in

There was no AC and made it very miserable moving things in

Good thing itﾃ｢竄ｬ邃｢s cheap

No push carts on property. Was told when checking in they are on order and no timeline to getting new. My unit is on the third floor When asked where they go was told, ‘they get stolen. Customers walk off or store them in their unit’. Why don’t they retrieve them? I don’t feel my belongings will be safe here if they don’t care for their own property.

Great place

Everything went well and smooth

Fantastic place to store your belongings

Great place and very clean, awesome service.

Streamlined experience

Iﾃ｢竄ｬ邃｢ve never had to rent a storage unit before, and would absolutely recommend this location. Clean, easy in and out and check in experience all done electronically.

Ivynne was so helpful in a professional manner

Very good storage and enough space

Great customer service

Everything was really smooth, service excellent, the place is really clean and secure, I will recommend this to my friends

No comment

Nothing much to say. It's a storage room.

5 Star

The price was amazing. Everyone that we encountered went over and beyond to help us. From the phone rep to store rep everyone was knowledgeable, informative, and polite!

Easy access and great customer service.

They were very accommodating and provided great customer service.

Quick and painless!

The whole process of renting and moving in was so quick and easy! It really eased my anxiety about moving all of my stuff.

Nearly a brand new, state-of-the-art facility.

High property security, clean.

Awesome!!!!!

Very clean and secured facility

Nice clean facilities for a great price

Great storage unit. Always clean and great price. I only wish they had more dollies/carts, and extended hours.

Easy, simple. Decent sizes for the price you pay.

Decently sized units for good prices. Clean, well controlled environment

Great Staff/Easy move in

I like the fact that each entry point you have to put your access code to go thru (except the business office), like the gate and entrance to the building and into where the actual units are! This locationﾃ｢竄ｬ邃｢s locks are MUCH safer than locks Iﾃ｢竄ｬ邃｢ve seen in the past (round pad lock w/key), you have to drill the lock out before breaking in. Now about the staff, Christine was amazing and helpful when I came in to sight the paperwork. Then I had to go into the office because I left my card with all the credentials to be able to enter the gate in the building and the manger (I think she was management) was very nice and accommodating. And the most SHOCKING for me was the fact she was cleaning the bathrooms the clientele use, which was impressive since there were 2 other employees at that time. Then I decided I was going to pay Feb rent and spoke to another young lady (she told me her name, grrrr I donﾃ｢竄ｬ邃｢t remember) she was helpful and accommodating as well! I went to dropped off more stuff yesterday and once again the bathrooms were spotless and the facility was clean!

Great place and staff

Price was great the facility was clean and staff awesome

Secure and clean!

Of all storage locations I have used in Houston, Public Storage on Hempstead is by far the most secure and the cleanest. The move in was smooth and contactless, which is much appreciated during the covid times. I signed up for the unit via SpareFoot and finished enrolling after receiving an email from Public Storage directly. Once I arrived at the storage, my security code was set up and ready to go, and my key and lock were inside the storage unit. The Hempstead storage facility has extra security, compared to the other storages I have used. You have to use the code to get in and out of the gate, to get inside the building, and to go up and down the elevator. There are very clean bathrooms on the first floor. All of the units are air conditioned. The advantage of using Spare Foot was in the availability of units. I wanted specifically a 10 x 5' unit. Public Storage website showed no availability for this type (only 5 x 10' units), while Spare Foot did show them available.

Great experience with the weekend help!

Great experience with the weekend help!