Public Storage - Aurora - 15600 E Mississippi Ave

Great Facility and Staff

As a first time storage customer, the process from booking online to checking-in to my rental was so easy and smooth! Icing on the cake, I forgot to put my lock pad on the unit, Paul (Staff) called me right away to make me aware, locked it up for me until I got there to lock it up!! The property is clean and secure! Definitely going to be my go-to when I need storage in the future!!

Good customer service

Some one had messed up my reservation. But Ms.Shamile took her time out to help me even after she was already close and she stayed and made sure I was in my unit.Great job

Clean storage units

Storage units are clean. Unit was ready and waiting for me with a lock and insurance papers inside when I got there.

Super helpful staff

No frills, but I got what I was promised and renting was very easy

Great Facility!

Facility is very clean and the staff was great; very friendly and helpful

Fast and easy

Storage was hard to get into my access code didn't work but eventually management fixed it. There was only one cart for entire facility which makes it harder on us customers. Jennifer was pleasent

Second person? Did a lot of waiting...and waiting...and waiting.

Nice enough gentlemen running the place - when he was not dealing with IT issues or out of the office on other matters. Not having a second person on hand to assist was showing to be a point of frustration for both customers and the "manager" as well. Computer system was down when I arrived, and I was sent to another location to "check in" to my unit. When I returned the system was back up apparently, and a line of customers were awaiting their turn. One actually got tired of waiting and put her retail items back on the shelf and left. I had "signed out" a moving cart (leaving my I.D. in the office), and became concerned I might be stuck at the storage location because the manager had left the site (lunch?) and of course locked the office. Another gentleman came to pick up/drop off items at his unit and asked to use my cart, since he couldn't get one from the office. I was done with it, so I let him use it. Thankfully, just as I finished off unloading all my items the "manager" returned and I retrieved my I.D. and left. The overall experience was mediocre at best - too many "lows" dragging down the highs. Also, an unfortunate effect of the delays was the extra charges I got hit with on the moving truck because I ran over my intended return time. Thankfully, I was able to have those refunded / negated by the truck rental company once they were told my story.

Grest

Good location, clean facilities and Mickey is extremely helpful!

Easy access, clean, Mikey was accommodating

Building is clean, well-lit, and easily accessible. Manager on-site was very helpful and kind to interact with.

Good price and good service

Mike was really helpful he showed us the unit and explained everything.

From the contact center

From the contact center, the meeting the employee at the facility, GREAT customer service. It met my needs, my timeline. Everything was clean and the staff was so friendly.

Excellent

Excellent Good satisfaction

Great service

Great service

Eric has amazing customer service

Eric, the agent that helped me with initially getting my storage unit did an astounding job assisting me and also teaching me the ropes considering this is the first storage unit I have ever rented

The staff there is very nice and...

The staff there is very nice and knowledgeable

5 stars

5 stars: Excellent - no reservations, I would recommend this company to anyone.

So far its been an awesome experience...

So far its been an awesome experience and a delight from all the staff.

Good customer relations but did not...

Good customer relations but did not like the fact that the light in the storage was not working. I also, did not like dirt around .

Was very helpful

Was very helpful

Customer Service on point

Customer Service on point. Super friendly, clean, helpful, etc. Hours could be longer.