East Bank Storage - 3rd Street

Efficient location.

The only flaw I have is being relegated to not open on Sundays but everything else is great.

Budget friendly

It's a nice storage space that you can find in your budget.

Great price and space

So far so good, no issues or complaints and staff was friendly and helpful

Great

Just wish they were open little longer hours

College Summer Storage

Experience was amazing! Well organize and pretty fast.

First time using this storage location and I enjoyed myself

The customer service was really nice and friendly very helpful

Storage room

I was satisfied with my storage

Cleanliness stood out for me!

Customer service was Great too!

I was helped right away and had great service.

I would recommend especially to college aged individuals.

Super great place.

Thank you for making the transaction so easy.

Great location, facility

Great customer service answered all my questions. Cheap

Great!

Amazing customer service, very clean, great price!

Facebook

Customer service was great. The young lady answered all the questions I had great. I was very impressed with the building

Easy to book

I enjoyed the ease of booking online and the follow up calls of the cheery employees. Visiting the facility was a bit tricky in finding but once I arrived the attitude of the workers was pleasant. The paperwork took less than 10 minutes vs 20-30 minutes at other facilities. The hospitality is what sold the unit along with the pricing. I've already recommended East Bank to a few others!

A great choice!

Sam is efficient and gives friendly customer service. The storage facility is clean. I highly recommend.

Manager Seth and worker Sam ,excellent management.

Seth the manager for 17 yr.s, was very straightforward, honest, clear and even verging on witty with his direct straightforward answers to my many specific pre-purchase Q.s.. Once i had paid for the unit in full, I was having trouble lifting a very very heavy chair. SAM helped me, for Free. VERY nice fellow. Thanks Guys. i'm grateful to You for your help. K.

Very clean, kind, and well-priced!

The price can’t be beat, the facility is super clean and well managed. It’s a great place!!

excellent service

the move was seamless and the staff was excellent

Great experience

Good service and clean place. Very near to our place which is perfect.

Policies disadvantage long-term customers

Prices are reasonable compared to other facilities. However, if you intend to rent a storage locker for the long term, you will find that they raise your rent far above what they charge for a new customer. They call new customer rates "teaser rates" on the phone, but nowhere on their website are they called that, just "rates". They will allow you to recover the posted rate, but you will have to move to a different storage locker. In my case, for a 6x11 locker I was initially charged about 50/month. After 14 years this had increased to 80/month at the same time they were offering similar size lockers for 55-60/month to new customers. They apparently don't value long-termers and as a result I moved out on the 10th day of the month. At first the front desk person said that I would be responsible to pay the prorated portion - the manager then corrected her and said that after the 5th the customer has to pay for the entire month. No problem, but again it is a kick in the pants to a good customer. As a landlord, I know the value of keeping good tenants by limiting rent increases, since turning over an apartment can be costly especially if it isn't re-rented right away.