Public Storage - Lorton - 9915 Richmond Highway

Great Facility

Manager is so helpful and candid.

Reasonable pricing

Great place, nice staff, clean

THEY LIED ABOUT HAVING A ELEVATOR

I rented the unit sight unseen, they said they had a elevator but lied. My unit is on the second floor, flight of stair had to move all my stuff there. The place is old and dirty.

It was fine.

Unit was hard to find. Online reservation said it had elevator access which it did not.

Clean with fair value

Place is clean and cheap. Bonnie (front desk) is very welcoming and helpful.

All good!

The move in was quick and easy for me. No issues whatsoever. Ellie and Bonnie were great!!

Great customer service!

Ellie was super helpful. Thank you

Bonnie is fabulous!

Bonnie is friendly, understanding, and very pleasant. I highly recommend her!

Good customer service

Everything worked smoothly. Was able to get all my stuff stored quickly.

Bonnie provided outstanding customer service!!

Very easy check in and the storage is just what we asked for. Thanks!

2nd floor units have no elevator, door misaligned so lock didn't fit.

I rented a 2nd floor unit. The contract gave a code for entry and for the elevator, but i noticed AFTERWARDS that it said the code is for the elevator "if available." In fact, there is no elevator, only long stairs. We carried heavy furniture up the high stairs. No warning on any of the paperwork that there's no elevator. Who builds a 2-story storage unit without an elevator? Terrible planning. Then my standard lock did not fit because the door is misaligned so only a small lock would fit, They charge you $29 for a lock that costs about $10 in any store, and they put it on your contract, so you have to go to the office to decline the lock. No one was at the front desk when we arrived mid-day on a Sunday. I guess you get what you pay for. Not recommended, especially a second floor unit.

Best service ever!

I was overall pleased with this facility the moment I walked in the door and was greeted warmly by Bonnie, the site manager. She was not only very friendly but extremely helpful. The process of renting my unit was quick and easy. I was given an incredible rate and when I went to my rented unit it was clean and staged for me to move my boxes in immediately. I couldn’t have asked for a better experience!

Good price

Price is good. Gated storage with security code. Self service

The best yet

Way above expectations. Please keep it up.

Very excellent

Great customer service and on top of everything

Consistency.

Consistency.

Everything was easy and quick

Everything was easy and quick. The property manager was very accommodating to my last minute request and needs.

The manager tommy was extremely helpful I planned on loading a container and he was able to assist me in getting the date I wanted even with someone having it booked he contacted them and got them to agree to working together, very good guy.

I rented a space a couple days ago and was helped by tommy, he was able to get me in the storage size I needed and I also didn't realize I had reserved a unit upstairs and he was able to switch that for me and the price was too big a difference like I expected it to be. Overall he was a big help and super polite. 5 stars!!!

I'm doing this review for tommy, he was great, easily answered my questions and even made it feel like It was a priority to make me a happy customer.