Prime Storage - Snellville

Space

Was just the right space I needed

Simple and Quick

I reserved and bought my unit online, and my paperwork was emailed so I was able to fill it out and send it right back. Property is super clean and once inside the climate controlled building, there was a long dolly that I almost cried tears of joy when I saw it……lol. Once I figured out what size unit I needed, the process took about min. Quick and painless:)

Got the right size everything fit perfectly.

The inside is clean. Just only wish I had got a dolly. Had to walk a lot of item small and big to my storage. But overall nice place. Customer service was great. I spoke to some guy can’t remember his name. But he was awesome 👏🏽!!!!

Very positive experience

The office worker who set up my account was knowledgeable, friendly and patient. He didn’t let me leave the property until all questions were answered and he was sure that my access code was working.

Service was excellent!!!

pleasant and helpful staff! took care of my needs with a smile!!

Great service good location and clean facility!

The staff at the location was so helpful. He explained all we needed to know, showed us the parking site. When we came later to store our RV he was rich there to help us with the code, location and any other questions we might have. Very friendly. The storage location was excellent in relation to our home. Thank you for such a great opportunity!

Great Service, convenience as well as clean and secure!

The staff on duty was very pleasant and helpful in arranging for our storage. We had to bring our RV in later due to an issue with the RV. Once we got there he was there immediately to get us in our place. HE was also very helpful in getting us familiar with the gate codes, location and all we needed to know. Excellent service!

Professional and Excellent Customer Service

DWallace and his Colleague were friendly and provided me with exceptional service from beginning to end.

Very pleasant customer service reps but had one issue

The customer service reps were very helpful and pleasant. I did have a situation though that they did handle as best they could But it could have been easily avoided.I was given a gate code the day before to get to my storage unit However, the code did not unlock the gate and we had to sit in the parking lot for an hour in the heat until we got a code that would actually work. It was Sunday and they were off. Luckily the 800 number was able to solve the problem by contacting the district manager. It was just a very hard situation as we had to get the rental truck back at a certain time and we lost a whole hour and rushed ti unpack into the storage unit. We had to turn the truck in to avoid paying for another day. So we had to move everything in our cars afterwards.

They Truly Care.

I had to rent a extra storage unit days after my 1st. Then I brought a family member up there for a unit. Having 3 pleasant interactions with Mike & the young lady showed me that they were not only good at there job but they cared about people. Priceless experiences.

Best Customer Service I ever had.

Both Mike & the young lady went above and beyond to help me & friend of mine.

Staff is super friendly and helpful..

Ended up needing to add another unit after my move in. They made the process quick and painless so that I could get back to move..

Great Experience

It was seamless They were expecting me Courtesy and attentive

Quick and easy

Great friendly people got me in quick

A nightmare of corporate ineptitude

A nightmare of corporate ineptitude. They took over my storage unit about six months ago. The unit I’ve been in for 10 years years with almost no problems. Since then I’ve had nothing but problems. The secured gate has been broken and up longer than it has been repaired. But the office is the real problem. They continually try to charge me for units I pay for an advance. They have tried to charge me insurance repeatedly even though I’ve given them my insurance information showing it’s covered. They lose it, they forget it, they don’t apply at all the units, they ignore it. It’s just one mistake after another. While the people are pleasant their incompetence is at such a level that I could not recommend this to anyone.

Great service!

I enjoyed my visit. The rep was very nice, provided great customer service. I would recommend. Oh they also provide a lock.

Not able to access my unit easily

I have not been able to use my passcode to enter the property since I started renting my unit. The o pay way I’ve been able to get in is if someone in the office lets me in. It’s incredibly frustrating to pay for a unit that I can’t access if the office is closed. I’ve been told numerous times this is being looked into, getting resolved, it’s the gate acting up...but nothing gets fixed.

Increased price and added insurance

When I first signed up I would have given 5 stars for everything. But after several month they were bought by the current storage company and raised the rate by 68% and added insurance.

Price went from $138 per month to $200

I really miss the original staff that was there prior to the company change. The customer service they provided was one of the reasons I chose the storage facility. Although I understand the pricing increase is due to the market, etc., the increase was a tremendous adjustment for me financially. I've now pushed my search for housing to be ASAP, due to the fact that the $200 I currently pay per month would be better used going towards my mortgage or rent.

Poor Business

I started out with Extra Space and was paying 1 price. Prime took over and immediately began raising the rent. It has been raised twice in less than 6 months and there is nothing I can do about it. Definitely wouldn't recommend...