Public Storage - Norwalk - 35 Hoyt Street

Nice facility, friendly customer service

Very pleased with my unit. Very friendly staff

Awesome experience

Very smooth process, from online setup, to getting on the app, to walking to the unit - all went well.

Irene was great!

Irene was great easy move in process!

Go somewhere else

Several points of frustration with this place, unfortunately. I called to ask why my monthly rate had risen from ~$120 to over $200 in the last couple of years while the same sized units (10x10) were currently being advertised on SpareFoot for $165, and I got the runaround—first was told that there had only been one rate bump, and then as we walked through the payment history it was confirmed that there had been at least three bumps. When I asked about adjusting to the lower advertised rate, I was told a request would be put in but then never heard anything back. Evidently, the request was wiped out of their system because I spoke to customer service the same day about a separate billing issue (I accidentally overpaid by a month while trying to switch my payment method)—so I was told I’d need to re-start the process, while the next billing cycle for our grossly inflated rent was fast approaching. Ultimately we decided to just downsize to a smaller unit (too many large items to justify switching facilities), but I was again given incorrect information about our ability to just ‘transfer’ to a smaller unit. When we arrived to make the switch, we learned that we would have to treat it like a new reservation to lock in the SpareFoot rate, which meant continuing to pay for the vacated unit for the balance of the month (less than a week, but COME ON) plus paying a $24 admin fee and—surprise—a higher rate for the mandatory insurance. Store elsewhere!

Bait & Switch Pricing

Price keeps going up. Lure customers with low initial price. Helpful Customer service. Standard Paperwork & cleanliness. Save by bringing own lock and insurance.

Need to make room at my garage

Very clean and good service and close to my location

Very good

Excellent place I’m going to recommend it to all my family

2nd Time Reserving

This was my 2nd time and it's better than the 1st. I'm on the 1st floor. I love this spot. The team was very helpful and made the process easy.

Easy access and convenient location

Good place to use if you live around Norwalk. Gated all around, carts to move stuff, and convenient elevator access.

Excellent Customer Service

The facility manager, Irene, was so helpful and friendly. She was easy to get a hold of an very accommodating to our schedule. I do wish the company sent out a checklist of items to bring - for example, if we were advised before hand to bring a lock of our own, it would have saved us almost $30 at time of signing up.

Reasonable price and very secured.

Reasonable price and very secured.

Great customer service from Irene and...

Great customer service from Irene and the young man who works with her. Irene's personality was such that you'd think she was selling a house or car. Safe and secure area.

Quick initial setup

Quick initial setup, no issues whatsoever or problems with price or anything 'extra'. Front desk was friendly and helpful, couldn't ask for anything more.

Second time I've used the facility

Second time I've used the facility. Love the convience and it creates room in my place!

Irene, the person who signed us up and checked us in, was great. She was very informative and very professional - especially in the midst of some technology difficulties.

I stopped in to get some prices for storage and the service I received from the manager Irene there was awesome! All though I did not rent because I do not need for another 2 months I definitely will be returning to this location. I also liked that is was a one stop shop locks, packing merchandise and of course storage :)

The customer service was great and very helpful! Staff is very kind, attentive and above all else, professional.

Very secure and customer service just great.. May I say Irene walked me through the whole process.. ????

The costumer service is outstanding! Irene walked me through the whole process with such ease and expertise! Looking forward to seeing her again.

Customer Service

I'm really big on Customer service and Irene exceeded my expextations. Thank you