Public Storage - Federal Way - 34701 Pacific Hwy S

An Ease to rent online

Very easy experience renting a storage unit online and moving into unit without having to go into the office. Instructions and codes were easy to understand and I had no problem moving into unit on agreed day. I am not against dealing with actual people to rent a storage unit, I don’t want to replace humans but this was very easy and took hall the time it would have taken to do in person.

Great facility, very big and clean

Clean,quick customer service, quick paperwork

Everything was very professional and the office manager was so helpful.

I had a very good experience and the upgrade on this location is wonderful.

It was quick and easy to start renting

It was quick and easy to start renting. The lady was really friendly and helpful. I was disappointed that the gutter above my unit had a hole and dent in it so it leaked on us the entire time we were loading it up. Water was carried into the unit on totes, our feet, and our bodies. We returned today with towels to dry out the unit. I let the gal in the office know about the damaged gutter.

Very nice place i love it

Very nice place i love it

Liz was very nice and very helpful...

Liz was very nice and very helpful loved her

The staff person Alex was so good

The staff person Alex was so good. Friendly and Professional. Unit is clean and safe. But PLEASE don't entice folks in the door with $1 for first month and then its $80 out the door. Suggestion, tell folks to bring a lock :)

Great

Great, convenient location with reasonable prices

This is a well run storage site and a very good value

Your rates are very attractive. The unit I was given to rent seems to be dry and tidy and well suited to my needs. Jeannie, the onsite staff lady, is very nice and efficient. The security cameras and gate security seems to be functional and in good working order. I don't have any complaints, I think this is a well run storage site.

I got the storage unit based on price

I got the storage unit based on price. I was surprised by the awesome customer service by Teuila. I made my reservation online and she called me moments after I completed my reservation. She made sure I had everything I needed for a smooth move.

I have used public Storage 3 times now...

I have used public Storage 3 times now over the years. I have had great experiences every time. I really think they are doing better every time I have come back. The security has improved quite a bit and would recommend them to anyone.

The attendant was polite

The attendant was polite, efficient, and knowledgeable. Thank you

Resident Manager is the BEST!

Great on site managers

Great on site managers

Great services over all

Great services over all. Great experiences. Great people. Great location. Great facility. Thanks.

your property manager was one of the...

your property manager was one of the nicest person that ive dealt with in a long time the move was difficult and she made all my storage worries disappear

Excellent Customer Service

Agent was extremely helpful!

Great service and very helpful ln many...

Great service and very helpful ln many ways. Lost my lock keys and they help me with a friendly ? smile and excellent service. Got new lock. I am very thankful. Again thanks public storage.

The customer service agent was quick...

The customer service agent was quick but very knowledgeable about the service she was providing. I was very pleased that there were openings for me!!!

Lisa and Shayla were awesome. Made the process so easy. Thank you for your help.