Public Storage - Seattle - 9701 Aurora Ave N

Excellent customer service!

My experience was fabulous. I rented a small 5 x 5 space, and since the computer said it was available but it was actually under maintenance and wasn't available, the manager and employee made it right. They were extremely helpful and acomomodating.

Easy, efficient, and kind staff

This is the first time I have had to arrange for a storage unit, and it couldn't have been easier. A shout out to Haley for her patience (as my phone was downloading super slowly that day) and her great explanations. The storage facility is very clean and looks very secure. I feel safe renting the unit from them.

Great staff - closes early

Staff were very helpful in moving us in and giving us answers to all our questions. She was also very attentive to the security of the building and ensuring customers did not inadvertently let people from the street in. Only drawback is that it closes early: 6pm.

Great price

Great prices. Facility is clean, employee was kind.

Quiet, clean and very efficient!

Thank you for my awesome and pandemic-deal storage unit..amazing!

Clean, friendly professional sfaccdehumidifier free

I was lucky enough to start renting at this facility early and got An excelleng

Very clean, new. Helpful crew.

Marie and Jacob are very helpful. Facility is new, clean, and well lit, systems work well. Multiple 4- wheel dollies available .

Very clean and affordable storage space.

Everything is awesome. Hours are little restrictive. Only 6-6 and you can't have access to the trolley from 6 AM to 9:30AM.

The best storage option!

This facility is brand new and the staff is super helpful!

Great experience

I arrive to check in and discovered that the assigned unit was too far from the elevator for me to walk as I am handicapped. The manager was most accommodating and found me a new unit that was much closer. That made it possible for me to rent here. Thank you so much !

Very good, but wish it was cheaper

Great customer service, very clean, and overall pretty good. I just wish the price was a bit cheaper.

Excellent place to store your stuff, great employees.

Many thanks to Marie and Connie for welcoming me and helping me to start my storage, and for being professional, knowledgeable, and kind. Connie called me after I reserved the storage online and asked when I would like to stop by. Marie did all the paperwork, found a good storage unit and explained many details (which floor is the best to store, do I need to get shelves, when to pay). The place and my unit are very clean, the staff is smiling and is very helpful, there are always people in there, so this location looks very popular. It takes very little time for me to drop off my stuff because their parking is by the elevator, the elevators are running fast, folks in the office are stepping out to help, I did not have to wait at all.

Professional and efficient

Very clean and safe facility. Easy check in and very informative

I like how clean the storage facility...

I like how clean the storage facility is. I wish it was open later then 6 pm. The lady who helped me on my first visit was very nice- great customer service. You need more carts.

The facility is very clean

The facility is very clean, the staff were very friendly and the location is very convenient! Couldn't ask for a better place to store my stuff!

Great service

Great service! Great price!

Lizzie and Marie (who run the Public...

Lizzie and Marie (who run the Public Storage) are awesome, really helpful, and professional. Kudos!

new/clean, not enough carts/elevators.

new and clean location. good access. a good number of parking and loading zones - although busy on the weekends. the downfall is the number of carts for customer use is too few. and every time I have been there it seems only 1 elevator is operating out of 3 available elevators. also, when using the elevator - I enter my code and floor to "call" the elevator, but then when I get in the elevator, it doesn't remember those entries. I end up having to jump out again and reenter my code and floor to get going. I have seen this happen to many others as I wait for the 1 elevator to come & go.

Great customer service and very new facility

This Public Storage has the best staff and new technology for their storage units. I only wish that they had a better way of managing the elevator situation.

Great experience

Great experience, friendly service! Highly recommend