Prime Storage - Charlottesville

Manager is great

Brian goes the extra mile. Great experience

Recommend it highly

The staff is very friendly and extremely helpful.

They have been a great help to me as I had to move two houses during Covid

I recommend this facility It is convenient to town, reasonably priced, clean and quiet.

I LOVE THE PLACE, I'VE ONLY HAD A STORAGE UNIT HERE FOR OVER 10 YEARS

EVERYTHING IS GREAT ITS JUST THAT IVE BEEN HERE FOR 10 YEARS AND I SURE HAVE SEEN ALOT OF PRICE INCREASES. I THINK I SHOULD GET SOME SORT OF SENIOR CITIZEN 10 YEAR PLUS NEVER LATE DISCOUNT UNIT 421

Helpful staff!

We have had storage boxes at pantops for years - we think they are friendly, helpful and convenient

Check review

I have no complaints. Thank you for allowing me to rent to store my stuff. The staff. Are friendly and helpful.

I can't evaluate the "pricing - never before have stored things,.

I've been very satisfied with the facility and in dealing with the service and management. I've only made a couple of visits so far - will wait until warmer before I begin to sort and winnow what the mover deposited in my storage unit. I also appreciate your convenient location - and the ease of access to my unit. ew

Very good & efficient service always with a smile.

Good location, helpful office staff, and easy to access locker.

5 yr customer

I have been a customer of Pantops Storage for 5 years and never missed a payment. This past year (2020) has been extremely hard for all and myself. My monthly funds don’t usually hit my bank account until the 2nd or 3rd of the month. I asked previous management to please not withdraw from my account until the 2nd or 3rd of the month. I have continually been accosted by your billing, continually blowing my bank account up trying to get their money. I was able to work with past management to help this situation and appreciated this very much. I am sad to say, this constantly happens with the management now. All I’m asking is please don’t draw from my account until the 3rd of the month when my funds are sure to be there. I am a long standing customer and would very much appreciate your understanding.

First-rate service, kind and courteous, tremendously helpful.

Excellent experience with this facility and I'll never use any other. Robin and Christina were so sweet and helpful and wonderful to me. The facility itself is in a great safe and secluded location, and is very easy to get to because it's just off the highway but not in a trafficky town-center area. The storage space is clean and spacious and easy to access.I could not be happier with the price, the service, and the space.

Overall, very pleased and satisfied.

The convenience, cleanliness, and security are the main reasons I’m very pleased with PSS. Also the friendly service and timely communications are greatly appreciated. I do think the monthly rental is high, especially for long-time users. I understand there are increasing budget costs each year, but I believe the monthly rental could be reasonably lower, especially with longer term customers. Again, overall, very pleased and satisfied.

I would recommend for store but not RV storage not enough room

Stop putting RV in front of mine witch blocks me in I’m paying $116 a month a should not have any problems leaving or returning

Excellent facility, no complaints

We have rented a unit here for the past seven years and have been totally pleased with the one exception that the back entrance does not always work. The staff is friendly and helpful, the place clean, the temperature well-regulated. There could be better lighting by the elevator. A first class facility.

Policies are not customer friendly

Site manager is good. General policies and customer interaction and/or false contact are troublesome.

Great service

Amazing staff and facility I would highly recommend

Moving in went well and we’re pleased with everything.

We used this facility years ago and were delighted to find it cleaner, more efficient, more upscale and with really nicer more friendly people. I will recommend it without reservation.

Easy storage place that it relatively clean and not too expensive.

The people working were very nice and helpful when I was moving all of my stuff in. I would recommend this place to a friend!

An easy time

Beyond easy & very helpful. Clean & easy to navigate

It was good

It was a good, clean facility.

great!

great customer service and lovely people on staff. Thank you!!