Public Storage - Norfolk - 854 Widgeon Road

Easy and quick

Very easy online and quick hassle free check in. No complaints

Awesome experience

The lady that helped me was great she helped me secure a larger unit and took me back to the unit to show me exactly where it was. She was very nice

Great help

Great last minute help, good detail

Amazing customer service

From the beginning Karen was helpful. Even before talking in person she explained the process to me because I had no clue what I was doing lol. Friendly and accommodating.

Everything online! So easy!

Convenient location! Did everything online with excellent communication from management!

Itﾃ｢竄ｬ邃｢s a storage unit

It’s a storage unit. Part of my wall is gone in my unit which is kinda tacky and there’s spray paint on the back wall dated 2002 😂. But I’m just glad it has a lightbulb and outlet so I personallly don’t care. But I’d imagine someone out there would. Can’t speak on the customer service portion because I signed up online entirely without having to go inside which is extremely convenient because I was in a rush.

Very helpful

The staff was professional, courteous and helpful.

Satisfied

Very people at the front desk; Kinda in a sketchy part of town but the facility is gated & I am not worried about security. Would recommend

The manager was nice and accommodating.

The manager was nice and accommodating.

Gladys was excellent at her job...

Gladys was excellent at her job explaining everything and it was just a friendly experience

Great customer service

Ruth was great! Her customer service was on point. We loved her energy & great conversation

Great customer service

Great customer service, professional and knowledgeable. Quick and very simple process to get my unit rented. All questions about my storage needs were answered. Location very clean. Highly recommended.

Everything seem okay the security

Everything seem okay the security. The cleanliness the staff the property and the location

Everything is Ok, but.

Everything is Ok. I read everything on the website and made the reservation. However after you get there and check the storage unit out and do the paperwork a few things get added mandatorily : must buy insurance at the front office on stuff in the unit & must buy humidity control product from front office every 6 months. Front security gate doesn't work. Been in the unit 5 days hoping for no more surprises .

Would have been 5 stars hadn't I had...

Would have been 5 stars hadn't I had been MADE to purchase insurance which I didn't need and it increased the payment which is not fair to the customer. Also it states in your pamphlet that it is an option but at check out we are required to purchase something and that's contradictory. I will be calling Headquarters in regards to this matter as well. And if later on you change policy you should go up on your price to later be included in monthly rent.

Super Women!!!

Everyone that works there is super helpful. The three women behind the counter are extremely knowledgeable. I fear spelling their names wrong so I'll keep it at that. Excellent support! Great communication skills. They were flexible and kept my move low stress. I felt they went above and beyond and I'm very thankful. Walking into their office was the best welcome to Virginia greeting and we needed it after driving for three days with a newborn.

Super helpful

Super helpful, friendly staff - Lynn & Mercedes. Clean premises and units. I recommend highly!

Staff went above and beyond to help us...

Staff went above and beyond to help us find the right size and best value for our needs.

I am given advice on how to actually...

I am given advice on how to actually store things in the unit. Also, I am offered a decent discount on packing material. All of my questions and concerns were addressed. The process was quick and easy and with little to no issues. The employees were kind and professional.

Great staff

Great staff, only surprise was extra cost for lock which was unexpected expense. Reserving on line was easy and direct, most cost effective method of arranging storage. Highly recommend Public Storage team!