Public Storage - Herndon - 466 Herndon Parkway

Great place, helpful staff!

Just had a to do a last minute move in September and was struggling to find a place to keep all my furniture. Thankfully Mia was able to provide me with a great response time and multiple packages at a good price. Definitely come here if you’re in the area and need a place for your furniture!

jan 31, 2021 manager told me to go away

2 days after me making my way late payment i asked young guy about taking extra lock off he sat and said some one will get to it tomorrow or whenevur

Dry smooth move in

Move in was very smooth. Prompt info received

Great customer service

Carla was very helpful. She answered all my questions I had about renting a place at public storage. Carla helped me to transfer my reservation to another location once she found out I had additional requests. Thank you!

Wonderful location and fantastic...

Wonderful location and fantastic experience! Michael is very patient, nice and explains everything.

It would be good storage have little...

It would be good storage have little big doors

Great service and nice people serving us

Great service and nice people serving us

You went up on my fee and did not tell...

You went up on my fee and did not tell me

Had a wonderful experience with...

Had a wonderful experience with Brittney she was very helpful in explaining all the details and giving me all the information I needed. Booking online was easy, convenient, and fast. The process was very pleasant. Thank you!

Easy and Secure

Fast, easy, clean, and secure. I'd have no reservations about recommending Public Storage to others.

I would recommend this location to anyone I had my things in storage for months and Everytime I needed assistance Brittany was very helpful. I had issues opening my storage a few times she came out and showed me how to do it. Brittany is Awesome

Brittney is what makes this place amazing she is always open to help a customer in need and made the process for me easy to understand. Thank you Public storage and Thank you Brittney as long as she is there I'm always pleased with their service

I called several storage companies in Fairfax County and Public Storage on Herndon Parkway by far exceeded my expectations. Brittany, the manager, followed up immediately and provided pricing, unit size and all information I needed. When I arrived at the property, she had all paperwork ready. She reviewed everything thoroughly and then took me to the unit. It was a perfect size and location for me. The price was the best compared to all other companies I called in the area. Brittany's professionalism, follow up and customer service skills are excellent. I'm very pleased with this location of Public Storage!

Brittany, the Manager, was extremely pleasant, helpful and organized. She was friendly, yet professional. Made me feel right at home. She patiently and thoroughly explained all information from choosing a storage unit to the details of the storage contract and policy. Brittany also answered my questions completely. She showed me various moving supplies that would make moving easier. I bought several and I'm glad I did. She took me to the gate, demonstrated how it worked. Next we saw 2 different sized storage units. The larger of the 2 fit my needs perfectly so I chose it. When I showed her pictures of the 6 pieces of furniture, Brittany even made several extremely helpful suggestions as to their placement in the storage storage unit. No storage room manager has ever done that in the many times I've rented storage units. I really appreciated that as I am "packing challenged!" I left that day feeling happy about renting a unit from Public Storage due to the outstanding job Brittany did in educating me about the storage facility and its units. This was reinforced when I moved my things into the unit on Feb 20.

Excellent customer service

The receptionist very polite and have great customer service

yes the promotion was on point, the storage was clean, the areas are spacious, and the staff very friendly.

yes the promotion was on point, the storage was clean, the areas are spacious, and the staff very friendly.

A Professional Organization with great staffing and service.

I searched several businesses online and for location and cost Public Storage came out on top. The online reservation system was easy and convenient. They followed up the morning of my arrival with a phone contact and the young man "John" on duty at the site was pleasant and helpful.

Great Service

I had a unit for only a short while. Everyone at the Tropicana location was helpful

Moving

We needed storage space to accommodate our recent move. It was helpful in storing our 'extra' household contents so that our home could be properly staged.