Public Storage - Herndon - 2921 Centreville Road

It was easy

Customer service was vey helpful and she gave us a very clear instructions on where to go.

Convenient

Front desk support was great. Knowledgeable, quick, and helpful.

They didn’t honor the reservation

We made a reservation for outdoor parking — which requires in person presentation of registration and title. We showed up 2 days prior and they said they had rented the space out. I had spoken to two people after we made the reservation and they said our space would be held until our move in date. Clearly someone there decided otherwise. We had to find another space at another facility on short notice.

Excellent service

Excellent service, prompt and very helpful

easy access with code

Joe was very pleasant and helpful getting my space.

Fantastic Rental So Far!

Property manager was fantastic- very friendly and accommodating!

Excellent customer service

Clean, accessible, best of all is the manager Emad. The best customer service ever you'll ever see anywhere!

Great Service

A1 service Emad was fantastic

Easy to move in and good pricing

I found that moving into Public Storage was easy to do. I did all the paperwork online and got the passcode to the gate the morning of the move in. Everything went fine. I needed some help in opening the door of the unit and one of the employees personally helped me open it.

Great location, easy registration, friendly staff

Great location, easy registration, friendly staff

Cheap, but run-down

It's cheap, and you're getting cheap quality. Monthly rent using calendar months, not days from move in, which is against the norms of contracts, and is deceptive and abusive to customers. So be sure to move in on the 1st, not the 29th. They also force you to buy a $20 lock whether you want it or not, in addition to the administrative move in fee. The bathrooms were locked up well, but the gates to the storage units never closed. The walls between storage units are paper thin (and broken in my unit), so you'd better trust your neighboring units. There is lots of ventilation gaps on the top (so again, be sure you trust your neighboring units). Overall, very insecure, but you're probably storing used furniture, and nothing actually valuable. But on the plus side, the concrete floor was nice enough, no signs of flooding, fire, smoke or water damage. And I did see someone repairing the roof that day, so at least they put in some maintenance effort. There were a lot of busted up vehicles in the parking spaces. The paved roads between units were not well maintained and very bumpy. Overally, it had more of a "we cater to evicted drug addicts" atmosphere than a semblance of security, quality or cleanliness. I also never had to meet anyone to move in, which is nice in that it was minimal paperwork. But a little scary, like, does anyone ever even monitor the place?

5 stars

Michael was great! He explained everything perfectly anAnd help me with a smooth move. 5 star costumer service

Not acceptable!

The Storage units have large holes in the wall. Really Not acceptable!

Super responsive, efficient, and affordable

Just moved in this week to a 10x25' unit and couldn't be happier with my experience so far, including a date change and needing help organizing with my moving company.

Easy Peasy

Quick registration, just wish I had known in advance that I needed to bring my home owners policy declaration at registration. Other rental facilities have given a three day grace period to produce these.

Clean

Clean and great service

Nice and clean

Micheal helped me with great customer service and friendliness

The facilities are just what we...

The facilities are just what we expected them to be and the office staff were extremely knowledgeable, helpful, professional and friendly.

Clean and Friendly

Clean. Climate-controlled. Friendly and professional staff.

Nice experience

Renita was very helpful getting us squared away with out storage unit. Thanks very much! Nice experience.