Public Storage - Houston - 12400 Fondren Road

Overall good experience

It was fast and easy to rent, the customer service was great. The unit was not clean though. I had to sweep it out before I could put my things in it. The price was great!

Very Please

I paid online and signed my Contract so I could limit my contact. I headed straight to my Unit. I was very please with Contactless Rental.

a nice place to store your furniture...

a nice place to store your furniture also a very friendly atmosphere and staff

Substitute home storage

Customer service was very professional add friendly

I was in need of a 5x10 storage...

I was in need of a 5x10 storage facility and the gentleman who helped me was courteous and professional in assessing my needs. I am legally blind ( I suffered acute vision loss from a car accident in 2016 ) and use special devices and accessibility features on my smartphone to read printed text on forms and documents. I was almost moved to tears by how patient your employee was in reading the forms and making sure I understood my rights and responsibilities as a renter. As well as taking me out to the unit to ensure it was a perfect fit, which indeed it was. I'm truly grateful for the experience that I thought was going to be a daunting task but was made simple and easy by your employee. THANK YOU PUBLIC STORAGE ? SINCERELY, Rodney Norsworthy

Pricing was told 1 plus processing 24...

Pricing was told 1 plus processing 24 but then i arrive there's insurance charges which completely goes away from the ADVERTISED price my light doesn't work in my unit had to buy my own light wont be storing long

Very helpful staff

Very helpful staff. No issues with booking. Had to change the unit at the last minute and it was done smoothly. The only issue on the day of move was slow elevators. Very important when you have movers that are paid by the hour. Other than that, no complaints.

I had a reservation and Holly was the best! She answered all my questions and made it easy.

Excellent service from Holly. She made my moving process easier! Would recommend.

So today Saturday was my first time visiting Public Storage, I was greeted by Reginald and a great big smile! Although it was super busy he got us out there in no time! He was super helpful and had a great personality, really made my stressful moving day easy! If ever visiting here you'll have nothing but smiles with Reggie!

I rented a storage from public storage. It was a great experience. I lost my key , Reggie was very helpful with the lock out process. I would recommend this place to everyone.

Reggie is great!!! He always greets me with that big smile displays great customer service. He's such a joy to see when I'm walking in to pay a bill (we all hate paying bills) He's great public storage is lucky to have him