Public Storage - Roanoke - 855 Lois Street

I like Public Storage because it also...

I like Public Storage because it also Gated and in safety community I like to continue and it is Exceptional Self Storage Experience! I like to the service you bring and offer also which is why I like to continue my storage here at Public Storage.

Great onsite manager

Great onsite manager. She called right away to check in and see what time we wanted to come by to set everything up. I would give 5 stars but, the on-site dollies (that are noted as available for free onsite use, and I was told there is one on each building) are nowhere to be found. I was told I could go to the building next door and use it but there was not one. I walked the property to 4 different buildings and did not find one.

Very clean storage unit

Very clean storage unit. I appreciate the security in place.

Had a great experience getting the...

Had a great experience getting the space we needed for the right price. Thank you!

Well managed and welcoming. Safe and secure.

Clean, well managed and hospitable. Very flexible in allowing us to leave a trailer overnight.

The staff was courteous and helpful

The staff was courteous and helpful. The facility was clean and well kept. Easy and quick paperwork to fill out.

You asked for honest you're going to...

You asked for honest you're going to get honest. I think charging an admin fee is charging double because you're paying that young lady that sits at the desk she and I put the information in the computer not someone else no way everything was put in by me and her and unless you're not paying her anything at all and that's all you're paying her is the admin fee then you're a cheapskate cuz she's working for basically nothing so either way you lose that's the one thing that I'm very disappointed about. I will tell you that I have used public storage several different times but this may be the very last time I ever use public storage again because of thought about it and I thought about it and I think it's wrong you just found another way that you think you can charge people for whatever, and it will be accepted. Guess what it's not!!!!

The manager Angela was awesome and...

The manager Angela was awesome and wonderful to deal with. A great experience. Thank you Angela. Tom

Simple and quick process

Simple and quick process. I have used them on several other occasions where I needed storage space. Associates are great...friendly...knowledgeable. The units are always clean and security is fantastic. I will continue to use them for my extra storage needs!

Very professional

Very professional and liked use of technology.

Easy Process!

Very easy process, reserved online first to take advantage of a great discount, I saved an entire month's rental fee.

Great customer service and a very clean...

Great customer service and a very clean facility. Thank you!

The 2 ladies up front are very nice

The 2 ladies up front are very nice, knowledgeable and very courteous and helpful!!! They made our experience super easy!!!

Fast and professional service

Fast and professional service! Thank you for taking care of my family storage!

they were very helpful and thorough.

they were very helpful and thorough.

Staff was helpful and friendly

Staff was helpful and friendly. Units clean.

The promotion price advertised online...

The promotion price advertised online is not the price you pay. The website states $1 first month, then when you make a reservation it changes it to 50% off and then it sends you an email for full price. False advertising!

Last minute reservations and they...

Last minute reservations and they accomidated me.