Public Storage - No Richland Hills - 5623 Rufe Snow Drive

Can’t ever get access to cart

Manager wasn’t available to give key for cart

Friendly, patient and understanding

Helpful, friendly and understanding ( when I accidentally switched locks ,they were patient and cool about it .I really appreciate that and them

Fast, Easy, Efficient

Fast and Easy, Efficient. No issues.

Easy to rent

I was able to get what I wanted easily by chatting with a person on the phone....NO MACHINE!!! The facility was very clean and the in-person help was able to take care of things at the last minute for me ON A SUNDAY/HOLIDAY weekend. I appreciate the availability of the people running this storage facility.

Great staff and facility

Nicole the manager is amazing, she helped me with the whole process. I had issues with a previous facility and she made the transition very smooth and dealt with the manager at the other facility. The whole place is very clean and secure.

Nightmare finding unit

The reservation process was easy. Finding my unit was a nightmare. No one in the office, a map to my unit was not available, I called the 800 # several times only to be transferred to a voicemail. The information I received stated Building A1400. Building A had units up to 1100. Finally, an employee walked up and told us the unit was in building B. Very much a waste of my time.

Property Location- 29156

Property Location- 29156. Nicole was absolutely AWESOME! Very professional, knowledgeable and a pleasure to work with. I give Nicole a 10 star rating instead of a 5 star!!!!! My experience was excellent! Thank you Nicole!

Set up with quick and easy

Set up with quick and easy, staff was friendly and knowledgeable, I would recommend Public Storage to my friends and family

Great experience

Everything was easy and smooth. Great experience.

Great service and Great Price

Great service and Great Price

5 Stars

I like the security, cleanliness, price & how helpful the employees were when we moved in to our unit

The manager was most helpful and really...

The manager was most helpful and really knows her business. It was a very smooth transition

Nicole was very professional &...

Nicole was very professional & friendly. I signed up on line so she just had to finalize the contract.

great customer service

Jon and Nicole were amazing in working with us. They helped us to save money and were super friendly and understanding with my small child being there with me while I was finishing up paperwork.

Friendly

Friendly, helpful staff; clean accessible units; reasonable hours. Overall, easy to use.

Nothing wrong with the facility

Nothing wrong with the facility. Employees are nice and helpful. I have no regrets.

The carts need to be unlocked when open

The carts need to be unlocked when open

Buyer Beware - Hidden Costs and Fees

There are a lot of hidden costs when you sign up. There is no such thing as $1 for the first month. I do not like that rent is due the 1st of the month and I had to pay prorated amount. I don't see myself renting from Public Storage after my month is up.

Very professional staff and clean...

Very professional staff and clean storage space

Nicole made me feel very welcome and...

Nicole made me feel very welcome and right where my stuff should be. Amazing and friendly staff.