Public Storage - Plano - 3301 W Parker Road

Good unit, but move-in process was troublesome

The storage unit is actually bigger/taller than one of the same size at another place, and had a light installed which is a bonus. Unfortunately, the reservation and initial access process was painful. After signing up for an assigned unit, the access code was never provided. We had to arrive onsite, and talk to a service rep via video call at the kiosk to get an access code. Then, once in the gate, the unit was still locked. Again we had to call the rep, who cancelled the original contract and we had to sign a new one for a different unit. Now we had access to a unit. When we came back an hour later, the code no longer worked, so we had to call again. After a few more minutes, we had access and could move on. This was unnecessarily complicated and frustrating, but at least this process only happens once.

Starla is great and facility is clean and secure.

Appreciate Starla working with us to choose the correct unit for our needs. We were in/out within 30 min. with keys in hand.

Starks is a star

Starks is a star! Without her I would not be in your system. Awesome customer service!

Everyone was extremely helpful

Everyone was extremely helpful. Facility is secure and very clean.

Great staff and location

The staff is so friendly and the facility is very clean and easy to get in and out of. Glad we chose this location

Easy to rent

Easy to rent. Near home, so convenient. Auto pay is great.

Good Facility- Great Service

Excellent customer service! Property is clean and well lit. Rates are reasonable. Definitely recommend!

Great location and Mgr.

Great location and Mgr.

I enjoyed my visit with the store ...

I enjoyed my visit with the store manager she was courteous and personable. The Rental process was quick and fairly painless when we were finished in short order. The facility was easy to locate easy to access and appears to be secure and clean.

Clean facility. Friendly staff. Easy access. Reasonable rates.

Excellent service Property manager Mr Nate very helpful and courteous Takes good care of customers

I've been renting with Public Storage in California for decades now and I've always been pleased with them. The manager was helpful when I had an issue with my unit in California.

Best storage around! This location has had my business for the last 5 years and will continue to get my business as long as the staff continues to offer top notch service like they always do!

April has been absolutely wonderful. The premises are always clean and very nice looking. April is easy to work with and took care of any issues immediately. Good service is rare these days so her warm customer service was greatly appreciated! I highly recommend the West Plano Parker location!

Very helpful..

Have recommended to others already, GREAT CUSTOMER SERVICE.

Reserving online was convenient

I liked the fact that I could reserve my space online, then the next day just sign the papers and pick up the key. The Gentleman at the desk was pleasant and professional. My space was clean upon inspection. I like the gated/coded access, both entering and exiting. So far Public Storage has been a pleasant experience.

No issues

Clean and straightforward storage unit and process.

Great Storage Experience.

Tonya was phenomenal to work with. She was able to get exactly what I needed and get the process closed in a reasonable amount of time. The price was very good for the unit and the facility is close and well protected. Great facility for your storage needs.

Excellent management

Well trained staff was extremely helpful and knowledgeable.

Not what the best deal or what was explained at signing

I asked for the cheapest unit for about 2 months that was driving to CT to get my stuff out of my other Public Storage in Manchester CT and that I was upsizing and finally rejoining my space. She gave me a unit with two doors. I specifically asked if I only needed the one lock she said yes. About 10 to 14 days later I was called by another property manager saying my unit wasn't locked. Well I was furious came up there and it was they just wanted me to spend another 20 dollars to pay for a lock for the other door. I wasn't happy about this at all. Not good service.