Public Storage - Arlington - 3008 West Division Street

Fair price

There was only 1 dolly for the entire facility. The price was fair. I feel the storage is secure but I never had a storage.

Quick and Easy Process

I used the online process to obtain a storage room. I stopped in at the front desk to ask a couple questions and the woman worked was very helpful. Overall, my experience has been good so far.

Not as advertised price increase upon arrival

I moved 300 miles. Paid and reserved unit over phone with representative. Wanted 10x20 outside unit. Representative confirmed unit was 10x20 outside and that I could pull truck or trailer into unit to unload belonging. When I arrived, the unit was 10x20 but had an 8 ft door. Not as advertised. I needed a larger door as implied by the representative of being 10 ft, what a person would expect from a 10x20. I was able to move into a 10x20 unit with a large normal sized garage door but I had to pay almost $60 increase of price. This was very deceiving and upsetting after driving 5 hours to move into a storage unit, especially when the representative assured me that the unit had a large door and outside pull up capability

Excellent storage facility.

Facility is clean and well lit. Ease of unloading and loading items. Good security. Locked gate. Electronic accessibility to entrance.

Overall very easy

Contactless move in perfect. Easy directions

Very good check in experience

Clean accessible very helpful fast assistance ....not hard to find ...gotta get use to the code thing Putin as much but overall it wuz good

Nice place

I've rented a locker here multiple times.

Excellent service and follow up!

A seamless process in a very long moving day. Really appreciate the help from Cherish and the phone staff from corporate as well. Units were very clean with easy access. Ordered a second unit in minutes with instant availability.

The staff had not removed the lock and no one was there!

At the storage location, no staff was working on a Sunday afternoon. When arrived at the storage facility, noticed that the lock was not removed from the storage unit and I had to go back with the moving crew to another facility to ask for lock removal (Yes, I could have called and I did but no one picked it up). This mismanagement cost me $100 (hourly rate of moving company), and no one was responsible at the moment). so frustrating!

Love this place

My representative was very nice and knowledgeable of the facility. I normally use extra space storage but I have you guys a try and I don't regret it!

Poor customer service

Customer service on this location is very poor, rude staff and will never work with customers except it’s only on their stiff terms

Unsatisfactory Customer service

Had a horrible experience with this storage facility, very mean staff and poor customer service

Clean and efficient

Nice storage facility, the online experience was very easy and efficient. Was easy to locate and to gain access. Speaking of access, they require an access code for everything so feel very secure about leaving my belongings there. Only recommendation is that I wish that there were more elevators and that all carts were accessible instead of having some chained. Due to multiple people accessing their storage at the same time it took a little while to unload everything...especially if you are using movers that charge by the hour. May be better to get one of the outside units for time sake instead of the building. Other than that great experience!

Great customer service

Thanks!!!! Please keep up the good work!!

Security

Very secure and neat. Carts are available free of charge

Great facility

Great facility, the reservation made it seem like it's a lot less charge than what appeared after going to the facility with all the bags packed, costed me 3 times more.

Great

Very satisfied with everything overall.

Beth was very helpful

Beth was very helpful, friendly and professional when I was in the office to rent a storage unit.

Referring all my friends

It’s a very clean facility in a climate controlled building. Very secure as well and I didn’t realize until I went to move my things in. Gate code to get into the lot, gate code to access the building, and also the code to get up to the storage floor. I have a 5x10 and it’s only $18 a month compared to u-haul that was going to charge $65 for the same unit size.

Great customer service

Great customer service. Easy to understand instructions.