Advantage Storage - Craig Ranch

I was very frustrated with my move in process

I have been very unpleased with my experience so far. My moving crew I had helping me had great difficulty getting in to my storage unit. The email confirmation that was sent to me with all of the information regarding my unit and "code" that needed to be put in in order to have access to the property was wrong. At the time of arrival no one was on site in the office and it took many minutes to actually get someone on site to help guide us on how to have access. It took about 20 minutes for anyone on the property to get there to us. On top of that every time I called customer service all they did was tell me my information was correct and that they would send notification to the on site manager to have them help me and rushed me to get off the phone and did not wait to see if I was attended to. It felt very scripted and like they absolutely did not care to see if I actually got in and was able to access the property. A day later we finally got them to edit my code so I could have access with out issues but the whole process has been very irritating and I am disappointed.

Great on-site management

The young man who helped me showed me around and was very resourceful.

Great access and customer service!

The property manager, Dana, was wonderful to work with. Showed us how to access the elevator, carts and storage space! The prices were great and we appreciate the customer service!

Friendly n great customer service

Great customer service. Friendly worker very helpful

Poor service

Horrible experience.. Was told had two hers for truck usage after I had rented the unit.. More than two hrs was needed..

Best customer service Iﾃ｢竄ｬ邃｢ve experienced in a long time

Staff was very informative and very helpful. Made move in very easy and paper work was a breezeﾃｰﾅｸ窶伉催ｰﾅｸﾂ渉ｼ

The most professional service received in so long.

The customer service and professionalism was outstanding. I'm please with unit and I will keep Advantage Storage at the top of my list for all my Storage needs.

Kids moving back home

Great experience! Customer service was really great!

Great place to store!

it's a great place to store, both staff members are awesome and helpful.

Perfect experience

Staff was extremely helpful! So glad we found this place!

Great

Friendly and knowledgable. Morgan is smart and helpful

Nice facility

The elevator would not work when I arrived to move in, but there was a storm the night before which may have tripped the circuit breaker. The office was closed (early morning), but the manager called me as soon as the office opened to apologize and test the elevators. She was very nice. Everything else went smoothly.

Very convenient

Location, Pricing, moving around in building with dolley, and customer service was all vary nice.

pleased with location, pricing, security and customer service.

Happy with accessibility, costumer service is very nice. clean and easy to move around in building with dolleys.

This was the best price for the size unit I could find.

The staff was very knowledgeable and friendly. It was easy to move into

It was easy to move in

We had a very easy experience moving in with several other people at the same time.

Great & easy

Nice and friendly customer service and easy access to unit

The assistant manager, John, was so helpful

They have trucks and carts to help with the move

Great experience!

This facility is wonderful. Super clean, great staff, awesome location.

The facility is super clean and the people up-front are very knowledgeable

I would highly recommend using this facility to store one's goods.