Public Storage - Austin - 9814 West Gate Blvd

Easy to lease

Very easy to sign up and lease

An issue

All was good except charges. I was charged and rented a space the same day. (Nov 17). My move date and the date I took possession and the date I was given the lock was (Dec 1). I should have never chosen Auto pay. I would have saved $46

Experienced

Experienced, friendly, capable and thoughtful. I would recommend this location to anyone. My praise is so absolute I can't think of anything more to say.

Very easy

Very easy to find the space I needed. Super friendly staff.

Very professional very clean place...

Very professional very clean place Management is great.

Good handling by the staff

Good handling by the staff. Made sure I understood the ins and outs

On-site manager is amazing

I had to move my stuff from New Mexico and came in 2 minutes before closing. The on-site manager was extremely helpful and patient with me. She also knew exactly what I needed and told me about special offers that saved me money.

Shannon is an excellent employee

Shannon is an excellent employee

Great customer service

Great customer service. Delightful experience. All questions answered professionally and was pleased to do business with public storage

painless experience!

painless experience!

Great place...good...

Great place...good people.........awesome!

My sales associate was awesome to work...

My sales associate was awesome to work with. Covered the details, looked at the amount of material and I had and ensures I had the right size unit. Great customer service

I usually go to another location, but this one was on my way home and I needed to pick up some more boxes. Rebecca was at this location and she was super helpful. When all was said and done she offered to help me carry everything out to the car. Thank you!

Very pleased with Shanna and the experience that she provided. Fast, knowledgable, and very professional. Thank you for great customer service. Highly recommend utilizing this storage company because of her. Thanks!

Bilung was very helpful and curtious. She was able to make my move easy and stress free. Clean and safe storage facility

The staff was friendly, informative, and patient with all my questions. Went on a Saturday needing storage the same day. I received a neighborly experience, and was moved in 2 hours later. Thanks, Shanna and staff!

Sign up was easy

Sign up was easy! Manager was very courteous and helpful! She was knowledgeable and the whole process took less than 15 minutes!

Needed a *very* specific storage unit, and Becca went beyond what I expected, as far as service was concerned. She was bubbly, friendly, attentive, knowledgeable, and *extremely* helpful. Granted, I had to wait to get that *specific* unit, but she kept me completely up to date with the promised rate and move-in date. Rarely do I meet someone so willing and eager to get you where you need to be. 5 stars! (I'd give 6 if I could...)

Easy Cheap and Simple

It was easy to get a storage unit. I called, they told me for the first months price of $1, I could get any size and the size I needed or wanted was cheaper at the Public Storage closest to me. I went there, paid, got a lock, key, and unit for under $50. I told them I was going to be needing to store stuff after their hours so they let my code work for overnight. They were extremely accommodating and made it really easy which is not how I usually think of moving. After loading all night, I woke up and found I lost the code. I didn't noticed until after store hours again so I called and easily got ahold of someone who helped immediately and I was on my way.

Customer Service and facility

Had an all around 5Star experience! Price was great and Facility is well maintained.