Public Storage - Magnolia - 9720 FM 1488 Rd

They do not inform you of problems!

We visited our climate controlled storage unit to find it was way hotter than the non climate controlled units. When we inquired at the office we were told the A/C was broken. We asked why the tenants were not informed, and we were told management felt it was unnecessary. At the time we visited the A/C had been broken for 1 and ½ months and the parts were on back order with no estimated repair date! Its now been 2 months and not only did they not inform the tenants but they continued to collect the steep additional premium for climate control from all of the tenants! This is pure fraud! We brought it up many times with the building manager who was supposed to talk to the regional manager to get us a credit, but it has been a month now with no credit and no response regarding the credit despite numerous inquires and emails! This is seriously unprofessional and disturbing!

Ronda is wonderful

i had trouble deciding what size unit i needed and took a lot of Ronda’ time. she was so great to work with. best experience i have had in years.

I leased a covered parking spot

I leased a covered parking spot. This customer service was great! Miss Chrissy is one of the sweetest ladies that you can meet. I was having a hard time getting in the spot and she tried to help me but, my truck trailer combo was too long to make it. ??

The service rep Rachel was extremely...

The service rep Rachel was extremely kind and helpful.

Excellent Customer Service

Very clean and very helpful staff.

Great storage

Great storage, great service, great security.

The staff member was friendly and...

The staff member was friendly and helpful. The facility was clean. I would prefer if the exit had the key pad on the left so I did not have to exit my vehicle to operate the gate. When someone is entering/ exiting it slows the process.

Gate hours

Would be better if i had full time access to my belongings

storage rental

Christine was very helpful.

I love y'all ????

I love y'all ????

Staff was extremely friendly and had a...

Staff was extremely friendly and had a Great experience

Great customer service

Great service and lots of options on storage units to choose from.

Great experience

Great experience, great customer care...thanks!

Good first time experience

This was a first time for us. Sandra explained the process and walked us thru until we were comfortable using our new climate controlled storage. We liked the prices and friendly service. We feel we are getting a value for our money and the place was high quality and secure.

Extremely satisfied

Great experience. Staff was nice and accommodating. Would definitely recommend this facility for storing items.

Completely Satisfied

I was completely satisfied with my overall experience with Public Storage and Chris M. was a great help in getting me set up with just what I needed and in a timely fashion.

Great people great prices

Great people great prices

Good facility. Chris did a great job in helping me get a unit on really short notice when another storage place left me hanging. I'm very pleased with the service.

I have a unit at the SpringCypress ...

I have a unit at the SpringCypress location, I used to have a unit at the Magnolia location. The SpringCypress location is an upgrade compared to Magnolia. I like the fact that the units are all indoor with air condition, the units have new specialized locks with all round security. Overall all the Public Storage locations should be built like the SpringCypress location.

First time using public storage. Wonderful experience. Vivian made it a very easy experience. Right from stepping in she is very welcoming and she really takes cares of you and knows how to give customer service. My whole public storage experience was simple with her taking care of me. I also liked the promotion for the first month. I wish i could give 10 stars. Would recommended this location to others. It is also right off the highway.