Public Storage - Webster - 20602 Gulf Freeway

Great Storage facility

We needed a quick storage facility and found Self Storage. I did almost all of the paperwork online. Found the facility super clean, the employees very friendly and helpful. Could not be happier. Love the security at this location.

Cindy is awesome and very helpful

Cindy made the process for moving in very streamlined and very efficient.

ok i would rather not

no thanks i would rather not. please do not send me any more reviews or share my e-mail

Nice facility

Nice facility. Was told we could have a 2nd floor 5x10 unit but none available. We settled for 10x5 which worked for us but on 3rd floor.

A little on the pricey side, but definitely a quality outfit

Good price, excellent facility, great security. My only concern is from talking with other tenants. I have been told that the original "move in" price is attractive, but that I should expect frequent rental price increases after incurring the expense and effort of moving in. Whether this is true or not, is yet to be seen. I will update my review as the months go by.

Didnt like elevator situation

Didnt like elevator situation. Such a big hassle!!!!

They did a great job...

They did a great job and made everything very easy.

Great customer service.

Great customer service. Samantha was very nice and helpful

Webster Office

Webster Office Lisa was amazing and the facility is nice and clean

Great customer service and very clean storage facility!

This is one of the best public storage units I have ever used. It is convenient, clean and the customer service was exceptional. It was also the best price in the area. I highly recommend!

Nothing bad at all to say

Nothing bad at all to say

Misleading information

I was sent an email stating what would be due upon my arrival to the location. The total amount I assumed I would pay once I arrived was $24.00 for the first month however I ended up having to pay almost three times that amount once I arrived at the location. It was all very misleading and very poor business practices. Unfortunately at that time I had no other option but to pay the amount demanded because I had a Uhaul sitting outside full of furniture with no other place to go.

Overall the place is fine. The mgr charged for a lock without telling me.

The pricing was great and the unit itself was fine. The main issue I had was that the facility/employee charged me for a lock without telling me. She didn't discuss the cost of the lock or whether using it was optional or not. I saw the charge after I paid for my move-in and an additional month. The extra charge should have been disclosed before I paid.

Excellent customer service

The young lady who checked me in could not have been nicer. She even met me at my storage space to make sure everything was ok.

Would recommend

The facility was clean and the service was amazing. I ended up needed a bigger unit and they upgraded me no problem.

Top notch facility

The staff was extremely friendly and helpful. Unit was spotless.

I would recommend

This facility was very clean inside and out. The sign up process was quick and easy. I would recommend!

Store associates

Store associates were very helpful with options and very knowledgeable about all products offered.

Laura was incredibly kind

Laura was incredibly kind, understanding and informative. I highly recommend this facility to anyone.

Our agent was awesome!

Our agent was awesome!