Public Storage - Irving - 1212 E Airport Freeway

Easy access, better deals online

When I arrived on move-in day the woman at front desk offered to show me a similar unit to the one I had reserved since the online reservation I had made via Sparefoot was not appearing in her system. The rate for the unit she showed me was actually $30 more expensive than the reservation and I was in a rush to get back to work so I decided to complete my paperwork online instead of booking the one she showed me. After getting my access code I was disappointed to find rat poop in the unit that I had originally reserved. Although she assured me that the pest inspector had just visited that same day and verified that the rats were gone, I would recommend inspecting the unit before you complete any of the move-in paperwork.

best location

they have great customer service, they helped me find the perfect storage for my amount of belongings.

Facility good, customer service not so good

I scheduled a check-in/move-in date, just to get to the location at 12pm, and the doors are locked, no signage posted on the door, and no one answering the phone. We stood out in the blazing heat for 1 1/2 hours, talked to 4 or 5 different customer service Reps, who all assured me that the location was open, and the personnel must be doing lock checks. We walked the entire premise, and there was no one in site. Finally got a customer service Rep to give me a direct number to a manager. Talked to the manager that calmly said the location closed at 1:30pm,although we had been there since 12pm, with no one in site the entire time we were there. She suggested i go to another location to finish registering. Travelled 15mins to next location, stayed there for over 30mins, and the Rep there was even confused as to why they sent us to their location, when there was a location closer. After getting signed up, we go back to the original location, and now all of a sudden theres a worker present. Expressed my frustrations with the Rep, although its probably not her fault she's covering 3 locations, she showed no concern or care. Then we had to get a unit that was upstairs, and down two long hallways. So what should have been a 30min move at the most, turned into an easy 4 hour process. Communication is key in the customer service industry, and that ball was dropped several times during our process.

Close

Strange layout . Where the key pads are located you must get out of your car to open the gate. I get nervous will never go after dark. Hard it get in and out must make U turn which can be hard off someone else is there near your unit.

everything was as expected. Did not have high expectations, though.

everything was as expected. Did not have high expectations, though.

The space was nice

Overall great place to leave your stuff, and has great prices

Friendly customer service!! Easy access.

Easy access and friendly service is a must! This place is both!

Seamless Process. Jasmine is a gem!

Moving sucks and Jasmines customer service made it a lot less painful. She was efficient and courteous. It’s always nice to have stellar service!! Thanks again!!

Good size for the price

Not bad for the price however the location is not the easiest to get to.

Jazmine is a keeper.??

Jazmine is a keeper. Smart, efficient plus courteous and respectful. Hope you bumped her wage during these threatening times where she MUST continue to deal up close with her clients both existing AND the unknowns. ??

Insurance

Wasn’t told that I would be charged for insurance again just 3 days after I already paid insurance and rent just because it was the start of a new month. Seems unfair to me to pay twice.

Everyone is very nice and helpful

Everyone is very nice and helpful

Nice and helpful

Nice and helpful

First time renting storage

This is our first storage unit and have been very happy with it. The staff were very informative when we first got there. And continue to help with any upcoming questions. Especially appreciate that their is a flat bed available to use as needed.

Great customer service.

Great customer service.

AWESOME SERVICE! Everett is wonderful! I would highly recommend this location, very clean and friendly facility!

Service personnel was friendly knowledgeable and courteous, Mirian assist me with every question I had, the location is clean

Laryssa was very helpful. The storage was visibly clean and I would recommend this storage facility to any one. Whenever I move I will definitely use this place again. Great job guys!!

The front desk lady Laryssa gave me an outstanding customer service. She was very helpful and nice. She explained the whole renting process in deep details and she was very energetic. I decided to lease with her after doing window shopping and saw 3 different storage companies. I definitely enjoyed her customer service. :)

the company is great.. but...

country club dr. location in Irving TX is trying to charge me 205.00 for 1 day of storage when I have paid multiple thousands of dollars to this location since 2013(and this is not the only issue with the location, I had water damage and termites/maggots (i didnt examine them) in the bottom of some boxes) and have been a loyal public storage customer across the country with my business.