Public Storage - Georgetown - 2300 S Interstate 35

Customer, focused service, great facilities.

From the time I pulled up to the time I left, the staff worked to make sure I knew, in terms of my contract, and that my request for the type of facility had been met. I was very pleased with the facility that I was in, I would recommend the storage company location to anyone.

Very disappointed in the company

I have been with this company for years and I get you have to raise the rent at least once a year or more but this time I had not even been there six months and you went up on the rent more than 3 times what you were charging now. I had to get another unit on line and got a confirmation on what it would be. When I got there they said the rate was not valid and I had to pay the full rate you were charging me. The man tried to help and called corporate which they did not care and said I had to pay it even though I had been paying a crazy amount already. You would think they would have made adjustments on my account but no help. I had to pay since I was not going to pay $150+ for a 5x10 unit again. I feel like it was a bait and switch because you new I needed to get out of my unit.

Does not honor appointments made online!!

I had a 3:00pm appointment that I made online. When I called I asked if I could just walk in,but the person on the line said you will need an appointment because of the Coronavirus. A women from the headquarters called and set the appointment up with me. I got to the office and stayed in my car until 3 in the mean time 2 other people came after me. I walked up and the lady in the office said they don’t honor appointments. I also told her I was there before the other people but she said no you weren’t I said yes I have been sitting in my car for 25 minutes waiting till 3. Why have an appointment when you don’t even honor it. I could have come in early in the day if I had know this!! I will not do business with companies like this period!!!

Great Service

Kimberly was awesome in getting me the right type of storage space. She made sure that I had everything I needed to get it in on.

Great location and friendly service.

Great location and friendly service.

I would give 5 stars

I would give 5 stars, but y'all jack up the storage unit rental fee ridiculously high, ridiculously quickly ...

Very clean and the staff was extremely...

Very clean and the staff was extremely helpful in finding the right unit for my needs.

Returning customer

Returning customer. Great staff. Reservation/ check in is easy. Nice secure facilities. Great rates. Would definitely recommend.

Great place to store very clean and...

Great place to store very clean and indoors

The manager handled the transaction in...

The manager handled the transaction in a very helpful and professional manner.

Excellent and efficient

Excellent and efficient! Walked right in and Robin greeted me, asked a few questions to get the process started and ensured I had everything I needed for success. Thanks Robin!

It was excellent she showed me...

It was excellent she showed me everything about the storage unit.

My experience

Robin was very nice and knowledgeable. Took her time to make sure I was satisfied, and understood everything.

Great customer service! Quick and easy to get what I needed. Elisha was awesome.

Great customer service and very nice facility! Elisha helped me with renting my unit and she was extremely nice and very attentive to my needs and concerns! Would definitely recommend this facility! Thanks Elisha!

Elisha was fantastic in helping us get a unit to store stuff over the summer! The process was easy and she gave us great suggestions to best store our mini fridge. Definitely would recommend this place if you're looking for a place to store stuff.

Aaron is the best! Best customer service ever!! He was super helpful in making sure I had the right unit. Aaron you rock!! I definitely recommend this storage facility.. Last minute I needed a storage locker for a few items *Boom* I got the perfect one and a good deal..

Aaron was amazing

Aaron was super helpful! I forgot to do the Google review but I definitely recommended this storage facility. The customer service is great! I was able to snag a 5 x 7.5 for $34. Other storage facilities wanted to charge me nearly $100

Elisha is an amazing manager. She is thorough and very knowledgeable. She is also pleasant and easy to work with. The property is clean and secure. The 4 stars are because I felt a little mislead by the super cheap on line price that went up with the lock and insurance purchase. Now I'm wondering if the other companies higher prices included those hidden fees.

Good customer service.

Very friendly people that work there. They will help you any way they can.