Public Storage - Dallas - 11434 Sprowles Street

Close distance, affordable, great customer service

Great customer service, affordable, and secured

This is the cleanest and best maintained of the Public Storage locations

Lorrain is delightful! She is a very hard worker and if anything needs to be fixed she will have it done asap. She is businesslike but also sweet and friendly. More managers should be like her.

Great service

Loraine was kind, funny, and helpful. Clean facility.

A/C broken and elevator stopped working

Moved things in to a 10X10 “climate controlled” unit. The A/C broken throughout the building and it was showing 88 degrees. I had a 3rd floor unit and about 75% of the way finished unloading my moving truck the elevator quit working. I tried calling the customer service line and even left a message. No one got back with me about the A/C or the elevator. I had to finish carrying everything up 3 flights of stairs in the blazing heat. The experience was less that ideal to say the least.

Good deal

Great facility clean and good customer service

Easy checkin process

Everything worked, unit was taller than I expected so that was nice

Great facility and good prices

I think this place is awesome and great customer service.

Clean Facility

Our moving day was successful.

Review

Thank you , very convenient!! Great sweet staff !!!

Great Customer Service

Experienced some technical issues when making the reservation. Ritoya was quick to amicably resolve these issues saving me time and money. Thanks Ritoya for your great customer service!

Friendly front desk and easy access

Checkin was easy and they provided a dolly.

First unit had water damage. Got a clean unit eventually.

First unit had water damage. Had to ask a few times to suddenly find an available unit somewhere else.

No problem with the service.

No problem with the service.

Not customer oriented.

When moving we discovered we needed one more smaller unit. Your policy was it could not be added without another $24 fee. Which also caused another $10 credit card fee. We could prorate days of month but found when our ability to move into our new housing in the second of the month we would be required to pay the whole amount for the month. Seems your policy is “gouge the customer. “

It looks like a good value for the...

It looks like a good value for the price. I haven't been there long enough to give a solid opinion.

First time but worked out so well

First time but worked out so well. Happy with intial visit service

It's an awesome place

It's an awesome place! The only problem I have is, the elevator! It's not working, I need to take some boxes and furniture to my storage place!!!

Melissa was very nice and efficient, they had available units for the lowest price in town. I also purchased the storage insurance for my own piece of mind.

Melissa was nothing but a great help. She was so easy to talk to & helped me to the best of her capabilities. I appreciate the experience

Monica was so understanding and patient with someone who is never done this before. Showed me a couple units explained the insurance, all went very well. Explained about moisture, showed me the different boxes available,I didn't have to ask. Great customer service.