Public Storage - Austin - 9420 Spectrum Dr

Fast & Easy

The process of retrieving a storage unit with this facility was super easy. I just put in info that was needed and followed the steps. Although I was speaking with a customer associate through a Kiosk, she explained the last steps thoroughly which was great! Would def recommend

Tracey at Public Storage has been very...

Tracey at Public Storage has been very helpful getting me moved in. I originally ordered a 10 x 15 but very quickly found out I would need a 10 x 20 on the ground level because my furniture is extremely heavy. Tracey found me a larger unit on short notice which was fantastic. She also assisted me in getting smaller unit a few weeks later that I could use for sorting. It's been a great experience working with her. I can also tell you I shopped around, and Public Storage has the best rates by far. Thank you!

Mark and Jodie were stellar in their...

Mark and Jodie were stellar in their service pre during and post signing

Was very nice and friendly:)

Was very nice and friendly:)

Tracey is a great property manager at...

Tracey is a great property manager at the location and got me a storage setup in just 15 mins. Property is well maintained and close to near by apartments.

Tracey was very nice and helpful

Tracey was very nice and helpful. She has great customer service and made the rental quick and easy.

Even though it was nearing closing

Even though it was nearing closing, Tracy showed me the facility and completed paperwork in a timely manner. Property appears to be clean and nice.

I have rented at Public Storage several...

I have rented at Public Storage several times over the last 5 years and highly recommend them! Tracey at the Spectrum Drive location is amazing!!!

Great Customer Service!

I made an online reservation at wrong location and was worried that I would not be able to fix it, but the staff was quick and friendly. They helped us with everything. It was a great first time experience for me.

Long time renter - no problems but disappointed in cost

I have been renting a unit at one of the Public Storage locations for over 4 years. I needed to rent another unit, so chose the same location. The reservation process was smooth and the employee (Yesenia) was great. My only complaint is about the cost of the unit. Apparently Public Storage doesn't offer any kind of discount for renting a second unit (seems like they would reward repeat or continued business). And I'm not even eligible for the promotional offer of half-off the first month's rent. I thought about taking my business elsewhere, but the convenience outweighed my disappointment (at least for now).

Tracey navigated us through the ...

Tracey navigated us through the reservation process quickly and we were in our new storage unit within a day - outstanding customer service!

I am delighted with my Public Storage Experience @9420 Spectrum Drive, Austin 78717. It works just like Tracey told me. Allow Tracey to Help You. She is both highly professional and informed. I trust that you will have a an outstanding experience, too. Francis E. Landreaux

Tracey is absolutely amazing! Great customer service, very friendly, very knowledgable, has gone out of her way on a couple different occasions to help me out. Not sure how much she's paid but she deserves a raise :). I have to store items for my business year around, so as long as Tracey is there, Public Storage will always have my business. Thanks Tracey!

It has been a great experience working with Tracey, the Manager, of this facility. Know that you are in good hands! She is professional, courteous, and very caring about her customers. She will go above and beyond to assist you with your storage needs.

Excellent place to store your stuff

It's a clean facility with a very nice manager. The website is user friendly and makes it easy to pay your bill or reserve a unit online. The only thing I can say needs improvement is the door widths. The doors that separate the sections in the facility are too narrow and require some work to get larger items through.

Tracey at the Spectra location helped ...

Tracey at the Spectra location helped with all my needs. She was knowledgeable and considerate. She made my first experience renting from a storage facility painfree.

Awesome Customer Service. Tracey, the site manager, is wonderful to work with. She is extremely helpful and most importantly knowledgeable about all the units. She is willing to go overboard to ensure your storage selection meets your personal needs. I really enjoyed working with and talking to her - Great PS employee!!!

I signed up to rent a unit yesterday evening and received a friendly call from Susan almost first thing this morning. She was able to meet with my husband and I today to rent us a unit. She was SO friendly and was really helpful in figuring out what size storage unit we needed and provided lots of other relevant information we didn't even know about. My husband and I both left feeling great about renting a unit at this location and glad that there is a friendly face who wants to know us and is ready to answer any questions we may have!

Stop sending surveys and calling me!

STOP! Read above

Excellent experience

Susan was great. Very knowledgeable, polite, helpful & caring. Wish all businesses had employees who cared about customers as much as her.