Public Storage - Austin - 13675 N US Highway 183

Great

The gentleman that helped me through my move in process was very friendly and helpful.

Gate appears broken, otherwise great facility

This storage unit is right nearby 2 hotels where there are a lot of homeless people hanging around, and the gate appears to be broken and stuck open. Also, the glass to the front of the office wall has a huge crack in it, it looks like a baseball or something hit it. I got a 10x15 that indicated it was a drive-up, however, I got one that was above-ground, so I had to walk all my storage to my unit up a set of steps. I gave it the amount of stars I did because it was a seamless move in and that’s what was most important to me, as I was needing a storage unit last minute early in the morning.

Great service very convenient

Smooth quick process convenient with great service

Easy move-in

It was easy to rent online and move-in.

Easy check in and great price

Simple process and great price for climate controlled 5x10 unit.

Price was amazing

Great customer service and clean facilities

Convenient

The amount of times I have to put in the password, makes it inconvenient moving in but it’s good security easy access

Good location, good price

Great customer service in a clean facility

Easy move in

Clean, spacious, and move in was a breeze. Happy with the rental. Only downside was the entrance off 35 is right off the off ramp so you’ve got to get lucky with traffic or ignore Google maps.

Great price!

Rented to store some furniture as it was the cheapest of the options available, unit was clean and once I finally figured out the location, easy to access!

this is the best public storage i have ever seen

so clean friendly people working and helping you.. i have never seen such friendly faces what a pleasure to be a part of this storage ... Trina was so helpful she is the best

Easy access and clean

Easy access and clean. I like the app to access unit

Easy…

I booked my Public Storage unit on SpareFoot. It was as easy as 1-2-3. I did the paperwork on there, and finished everything on their website. Also, I had a better deal than if I had went through public storage themselves. They had a special discounted rate for SpareFoot.

Review

Very quick and easy to cooperate!

I would recommend but tell them about

I never have a Problem with them. Very nice and Helpful. The hours suck for people that work late they close at 9pm. And every storage I've had has been rent get 30daya till payment. This one I rented 2 weeks the the first came 2wks later made me behind. Not right at all.Then want to action your stuff with in a month becareful about that.but everything else is good

Clean, but hard to find and has a faulty entry gate.

This facility is accessed by going past the entrance to a hotel as if you were checking in. That may actually help with keeping intruders away but it makes it difficult to find especially for movers. Directions should say, "We are beyond the hotel entrance after you make two sharp left turns. The biggest issue is that the gate will get stuck halfway open so that a large truck can't get through or it may without warning close on your vehicle passing through. Both times the customer service agent had to come outside to disable it. If you needed access outside of office hours you might be stuck. Please fix the gate so it opens all the way. Thanks..

Quick and easy

Move-in was quick and easy. The access gate was flakey.

Great

Everyone was very helpful and the facility was clean.

Overall, thumbs up

The only thing that wasn’t great was the mandatory fees I wasn’t expecting like the lock fee, must have insurance. I understand but make that information prominent so I’m fully aware of the cost before I decide to make the trip to the facility. Now that is all based on the company of course. As for the person I met with? Lane was awesome. He told me I could do everything online but I wanted to look at the space so he scheduled an appointment with me. Even though there were people working on the lights (which is loud in general), Lane was cheerful and explained everything to me. I was put at ease with the way their security/access system works. Very clean too!

Clean space, prompt response and friendly service

Would definitely use and recommend to others for future storage needs.