CubeSmart Self Storage - San Antonio - 838 N Loop 1604 E

Good facility with friendly staff.

Good facility, but wish they had an overhang for vehicles unloading during rain.

Clean, safe, and the price quoted matched my invoice.

No hassles. GREAT customer service on site. I felt very safe due to gated entry and video surveillance. I believe that this facility is a great place to securely store items.

Easy move in!

Everything was set up for us so it was an easy process. Check in was online so we didn’t have to wait in the front office.

Easy process and friendly front desk staff

We moved in early and they were able to accommodate us. The lady at the front desk was very helpful and nice

Easy reservation and move in

It was very easy to reserve this storage unit online. Once I showed up, I only had to sign one piece of paper, and then I was able to move everything in. Very clean, well-lit, security cameras everywhere. Very safe and easy way to store my Christmas decorations!

Very nice store worker, clean unit

The store worker was very friendly and thorough explaining the contract and how to get to our cube.

Clean and modern way to store your property when space is tight

So I recently moved from Texas to Maine for a temporary job and needed a place to store my furniture/property for a while. I heard about Cubesmart from an internet web search and made an online reservation. The staff were super friendly and helpful making sure to remind me of my reservation and the space was perfect not to mention that the price was right as well. Since I'm renting an internal cube I don't have to worry about the climate drastically changing because all internal cubes are climate controlled. All in all it was a great experience and I would definitely recommend this place to anyone else interested in a storage facility. My only qualm is that I wish they had longer hours. They're currently only open from 6am to 10pm, but they have a friendly security service that will help you get out of the facility if you happen to get locked in because of staying past they're open hours.

Everything I needed

Facility was handy and clean. Price was right and had plenty of carts to help with move

Good price, location

The staff was friendly and helpful.

Easy in

Clean building, great customer service. I walked in as the last customer and the front desk person made time to help me out without a fuss.

Not a good experience

I reserved my storage space on Thursday, April 24, filled out paperwork, got my access code. I told them I was moving in the evening of Saturday, April 26. After driving from a town north of Dallas to San Antonio (almost 6 hours), I arrived about 5:45 PM. The truck company moving my stuff was about 35 minutes behind me. I wanted to make sure my code worked. When I checked it, it did not work with the code the lady gave to me on Thursday. I had to call the 800 number. They did some research on my account and told me the correct code. I was able to get through the gate. The moving truck showed up at 6:25 PM and we got in the elevator and went upstairs and the storage facility lock was on the door of my unit. I immediately called the 800 number again and Madison worked hard at trying to get a manager, area manager, and district manager on the phone. None of them answered the phone. Finally, after 30 minutes of calling, Madison was able to get the district manager on the phone and he called me at 7:00 PM and told me one of the manager's of the storage facility had just finished eating and was paying her bill and she would be there in 20 minutes. She showed up at 7:27 PM. If you decide to rent a storage unit here be sure you ask that they remove their lock from your unit before you schedule your move. You can't rely on them to do their job. FYI CEO Chuck, your managers who are on-call after hours should have their cell phone on and with them at all times.

Awesome!