Public Storage - Madison - 201 Williams Ave

Second time trying to make a review

Second time I've tried to make a review. Can never get them by phone. Moved out and never could get anyone to close the account. Trying to charge for something I'm not even using. Never again.

Unable to reach anyone

I have rented a unit for about 12 months always paid my bill 2 weeks ahead of time. Well I moved out on the 28th of November and did and online vacate on the 29th of November. I tried to reach out to the manager to get a closing on the unit all week. Was in the store on the 3rd of December,lady said she would close the account. As of the 4th of December the account is still open and they are wanting payment for something I am not renting. I will never use this company again or recommend them. Still waiting for closure.

easy quick service

The whole process was quick and easy and resonable

So fair so good

So fair so good. DOM at the Madison TN office was super helpful and nice. Did an awesome job and made sure I had everything I needed. It's only been about a week or so sense I got the unit a little less. But so far so good.

Very efficient

Very efficient, helpful staff; facility office & storage areas are worn but adequate.

Everyone was very helpful and kind

Everyone was very helpful and kind, and the price for the quality of the unit is exceptional!

I love this place they are very nice to...

I love this place they are very nice to me when I come in and pay my bill they treat me with the respect

will not stay here again

Horrible experience. Staff didn't seem like they knew what to do. Directed to unit that was occupied, had to move truck multiple times.

Girls In the office for fast courteous...

Girls In the office for fast courteous and very knowledgeable. I was able to rent a small unit and be on my way.

Great!

Very communicative staff, easy to set up and get squared away

Great customer service.

Great customer service.

Tess

The person that took care of me, Tess was very professional and informative. She asked the right questions at the storage facility on Williams Street in Madison. I appreciated the information that she provided in regard to boxes, mattresses and other items that might be helpful with my storage needs.

Very nice and professional.

Very nice and professional.

It's a big box for your stuff

It's a big box for your stuff. People are nice. It's goof.

Really nice people and service

Really nice people and service. A few things were not explained to me when I viewed the unit like I would have to buy a lock from public storage and I had to have insurance also from public storage as well, so I ended up paying more than expected when I signed the contract. Overall great service!

Excellent experience in renting a storage unit

Excellent customer service

My service an experience was top of the...

My service an experience was top of the line. Everything was explained an my wait was not long at all. Customer service was the friendliest service that I have seen in a long time. Thank you for your smile.

Amazing Customer Service! Brittany was super helpful and nice. People like her make this process so easy!

Staff are friendly and efficient and willing to assist where they can, however, the gate to the storage units is perpetually out of order, standing wide open for anyone to enter. We had a problem with roof leakage too but the ladies in the office had it fixed in no time. We were also given a rude awakening when even before our six month rental we were told there would be an increase in the monthly rate, making the unit more expensive than their competitors. After we complained the rate has been dropped to the original price.

While the staff are professional & ...

While the staff are professional & friendly, the time it is taking to fix the door and light in my unit is taking a ridiculous amount of time.