Public Storage - Memphis - 7495 US Highway 64

Excellent

Customer service was outstanding. I am so glad I chose to store at the facility.

Quick and Easy

The lady that helped me was very friendly. Answered all the questions I had and took care of everything very quickly.

Excellent customer service....Kathleen...Great Service

Excellent customer service....Kathleen is a jewel of a manager.

Easy experience

I had an easy time paying for and moving everything in on the first day. Definitely worth keeping your belongings here.

When being called about the...

When being called about the reservation, I was never told about the $1 move in special. Also, I was never told about the mandatory insurance. Also, I was told that i could not put additional locks on the unit to secure my things. A $24 admin fee was never mentioned. I would also like to know why your "first month" is $1 when i have to pay the full price 2 weeks later???????

Satisfied Customer :)

Clean storage unit, efficient space, and a secure lot.

I am grateful that the team stayed late...

I am grateful that the team stayed late for me to check in, get into my storage, and help me gain access to my storage. At first my code wasn't working so one of the ladies at the front helped me put the few things I had into the storage unit and let me back out. They didn't even know what I'd been dealing with at the time. While I moved all of my things into the back of my car and a storage shed, they were there and I am forever grateful that they made that move as easy as they did.

Everything is fine EXCEPT some units...

Everything is fine EXCEPT some units aren't close to the advertised dimensions. 13-1/2' is not 15' !! 15' goes past the last drop off outside the 1st unit I had. I haven't measured the new one that is advertised at 10'x10' .

Convenient

Convenient, clean, secure.

Completely satisfied

The property is in very good condition. Kathleen was very helpful and very professional. Over all I am very happy with my decision.

Ms. Kat was awesome but didn't have anything to meet my needs but she referred me to sycamore and the service was great there too!! Thanks public storage.

Great service and easy move in with help from Kathleen and Lavita!

Lavita gave me the best experience at Public Storage on US Highway 64. She answered all my questions and was very informative.

Lavita very friendly and helpful. Made my experience very comfortable, and welcoming.. Very friendly environment will definitely recommend public storage to family and friends.

Good Service But...

Overall, I like the facility. I had to rent out a second unit and felt like there could have been some sort of a discount, but there wasn't. That was kind of a disappointment. Also I rented out the same size unit and had to pay more which I also was disappointed in because I rented out around the same time. The representative was polite in explaining the units rates change daily but a $60 rate change was a little drastic in one month time frame. But I had to get it. As stated I like the location, unit size and the price of my first unit rental. My only suggestion is that if more than one unit is to rented, especially on short notice, some kind of discount should be considered.

Pricing issue kept it from being a better rating

Everything with the process went well, with the exception of the right I was quoted online versus what I was almost charged when I got there. Long story short, there were two reservations held my name though I only reserved one unit online and only received one confirmation email.A couple of days before arriving they called and asked why I had two reservations. My response was I have no idea, but that I only need one. The staff apparently took it upon themselves to keep the reservation that I did not authorize that also included a higher price. The issue eventually got worked out, however it took some time and I actually had to speak with a district manager.

Highly Recommend

Very professional customer service!

Brittni was awesome. She was very insightful, and she was very courteous. Knew what she was talking about, and she led me to everything I needed to know and more. Great Price

Good storage rental experience.

Decent rates and simple rental procedure.

Customer Service

Every time I have entered the store i have had a good experience. Employees have been courteous, friendly and I have a short wait time when there.