Storage Wise of Travelers Rest

Admin process sloppy

While the TR agent, Megan, and home office agents were excellent throughout, I ran into confusing process flaws with registering and entering the facility. They were: 1. When I received the cover letter to register the form read a 10X10 climate control would be $80/month. However when signing and paying it said $90/month. I was told the price had been recently increased but apparently not updated in your advertisement and literature 2. I received my instructions after I signed and paid. However the instructions only gave me the self selected number to enter the large gated and my to unit lock number. Imagine my surprise when I discovered another lock had to be negotiated to enter my unit’s building. Fortunately, a telephone call to your friendly office agent got me the lock number — and she apologized noting that was a flaw in your system with smaller units.

Storage

Very nice place and service is great

Very pleased with the whole process.

We were happy with the prompt response when we contacted the facility phone number and the courteous service by phone and at the facility.

Pretty good pricing compared to others

The unit was dirty. Staff was friendly and helpful.

Clean

Convenient and clean Can be difficult for large trucks to access

Great customer service

The customer service at this storage facility is wonderful. I had two issues with my auto payments when I added a second unit. Both issues were resolved with a quick and painless phone call to the Storage Wise front office. The lady that manages the office is fast, efficient, and a delight to talk to. Would recommend this site to friends.

Tonya was really helpful in setting everything up

Worked with Tonya to set up the unit. Very helpful and courteous made sure everything was complete

Security is not guaranteed

Had my storage unit at this location for around 8 years with no issues before this company took over. In less than two years since they did I've had my unit broken into and over half my stuff stolen due to the gate being left open. It supposedly got struck by lightning and the motor was ruined, but that had happened months before my unit was robbed. Why they hadn't fixed it in that amount of time I don't know.

Great online service

Amazing storage units and great price

Great storage facility

Love how clean the facility is, and well lit. Easy to get to. Will recommend it to family and friends.

Trying to call several times & left messages with no return calls.

Trying to call several times & left messages with no return calls.

Great storage

Great units Customer service great! Pricing great!!

Easy to deal with

I like the security and ease of accessing my belongings.

Tonya is awesome!

Great customer service, a good price and easy access. Thanks.