We-Store - Cowpens, SC

False-advertising

I rented a unit at this facility for one reason only: it was advertised as having 24/7 access. Before booking, I specifically asked twice whether I would have access to my unit at any time of day or night, and both times I was assured that I would. Based on that information, I rented the unit. The only opportunity I had to borrow a vehicle and move my belongings was around 2:00 AM. I spent hours loading everything up, made the trip to the facility, and arrived with a full vehicle only to discover that I could not access my unit at all. As a result, the entire trip was wasted. I had to turn around, unload everything, and find another solution. It was frustrating, exhausting, and completely avoidable. What upsets me most is that I specifically confirmed the access policy before renting. Had I been told the truth, I would have chosen another storage facility. Instead, I relied on the information provided and was left dealing with the consequences. If a facility advertises 24/7 access and staff members confirm it multiple times, customers should be able to trust that information. Unfortunately, that was not my experience. I hope management addresses this issue so future customers are not misled and forced to waste their time, effort, and money like I was. I would strongly advise anyone considering this facility to get clarification in writing regarding access hours before signing up.

Beat value, great customer support

Best so far, this is completely different than the (a year and half) headache with SROA.

Had a very good experience

I would recommend this place to anyone.

Great

Good and clean it's alright.....