Public Storage - Willow Grove - 2535 Maryland Road

Unhappy with move in problems

My locker had a padlock on it and it took 2 hours for a manager to open it for me.

Great place goood rates

Thank u for the great move in a time of need

Admin staff was very helpful.

My rate shoukd have been pro rates since I did not acquire the unit until after the 1st of the month.

Awesome Customer Service

Very easy move in. Very friendly.

The agent I worked with was excellent

The agent I worked with was excellent. Very helpful. My 4 star rating is because of the un-expected add-on costs like the $24 move-in fee which as best as I can determine is an unwarranted charge.

Very efficient,very friendly and...

Very efficient,very friendly and professional staff. Were able to answer all my questions, suggested exactly the size I would need.

The process of renting a storage unit at this location was seamless. Traci was welcoming and very professional. She was extremely accommodating and patient as she took us around the property to view different units to help us determine the best size unit we needed. The location is extremely accessible to the Pennsylvania Turnpike. The property is very clean and well-maintained. Would absolutely recommend to others looking to rent storage space.

5 stars!

wonderful, efficient experience. lady at the front desk was helpful, friendly and polite! would definitely recommend.

great location, great people but got to go , got to expensive

Traci and Jessica provided my family very friendly customer service. I totally recommended to anyone looking for a place to keep their stuff!

Traci did an excellent job meeting my storage needs. Very nice facility that will meet all your needs.

Came in office to inquire about renting a unit in future and was given a lot of great info will definitely store here in the future and recommend to family and friends.

Call center problem

When I called the call center to ask if the Montgomeryville, PA, facility was tractor trailer accessible, I was told it was. When I went to see the facility I was told it is not tractor trailer accessible. The site manager was able to contact the Willow Grove facility and transfer my reservation. The second site manager was also wonderful, but I was frustrated that the call center did not have accurate information about the Montgomeryville facility.

Awesome service from their counter representative

I came to Public Storage with no previous experience with the company or the industry, but Traci helped me get through the process. Rather than just asking how big of a unit I needed (I had no idea), she asked me pertinent questions that allowed her to recommend the proper size. And she nailed it! The unit is full, but not jammed, and all my items are stored perfectly. No wasted space, no wasted money. She was great.

A GREAT PLACE FOR STORAGE

A VERY NICE CLEAN PLACE WELL LIGHTING VERY GOOD LOCATION AND GOOD SECURITY I WOULD RECOMEND PUBLIC STORAGE TO ANY BODY

Simple storage experience - friendly office staff

The location was very convenient (I wanted to be close to the interstate), and the woman in the office was extremely nice - helped a lot. She sought my actual needs and found the perfect space for it in order to save me money, yet meet my need. Wonderful experience.