Public Storage - Bedford Heights - 22800 Miles Road

Easy Like Sunday Morning

I had a problem but hopefully it was fixed.

YES THIS IS A GOOD PLACE NICE AND CLEAN

THE CUSTOMER SERVICE WAS VERY GOOD AND SHE DID A GREAT JOB EXPLAINING THE RULES AND REGULATIONS OF THE STORAGE UNIT

Horrible Customer Service

This place has horrible customer service from both the manager and employee. We tried to do the contactless move in but the manager never sent us the email to complete our move-in. We went to the site the next day and Jeff was horrible. He tried to make us get their insurance even though we told them and were prepared to provide proof of our own insurance. When we told him know he got more of an attitude. We also wanted to use our own lock, be sure to bring your own lock if you want to do that option. We weren’t going to move in right at that moment but since we didn’t have our own lock with us, they made us get their lock. I would not recommend this place to anyone.

Good Experience

Clean storage.. reservation easy and both women at the store were very friendly and helpful. No problems at all.

Nice

Nice and very helpful

Was able to get a space promptly

Was able to get a space promptly. The rep was very knowledgeable and helpful and nice.

Need for accurate measurements

The staff was very helpful but the way you advertise the size of the storage units is very deceptive. My 7.5'x 10' unit was barely 9'. If I'd had an object that was 9.5' long it would not have fit. Can't understand why you would blatantly lie.

Great customer service

Would recommend to my friends and family

Easy on line reservation system

Easy on line reservation system. Price was good. Staff was easy to deal with at move in.

helpful

helpful, more expensive than I expected, timely

Easy move in and friendly

Easy move in and friendly

Easy rental

Easy rental, safe, secure, clean and well kept property.

Pretty good service

Pretty good service

Easy and friendly set up

Easy and friendly set up, of getting my account set up for my storage unit. Val was a big help to making this a smooth transition.

The manager was professional and on...

The manager was professional and on point

Great staff and management follow up, but...

Great staff and management follow up. Most professional PS experience. My only complaints are 1) Rates are considerably higher compared to other markets I've used PS in. 2) Condition of 10 x 10 exterior unit was less than expected. Had to be swept out prior to my unloading, Unusually low ceiling and water stains/damage on wood walls from obvious past flooding. 3) Access alley/row to unit is too narrow and will cause a traffic jam if two or more vehicles in same row. Only one way in/out of row!

Very friendly and helpful!

Very friendly and helpful!

Customer Service was excellent...the ...

Customer Service was excellent...the young lady that waited on me had excellent time management skill

I came to this location just looking at pricing of different size units. Jasmine was very helpful and curtious. If I do end up with Public Storage I will definitely come to this location.

My service experience has been exceptional the staff is great they even give costumer reaction a fair thought...especially maria she is always very knowledgeable and pleasant as for every other p.m. ive encountered at this location just my words of encouragement to keep up the good work thanks