Public Storage - Fairfield - 5201 Dixie Highway

Addie was great!

Addie was awesome! She helped me through the process. Friendly and professional. Glad I picked this one to check out. I didn't need to look anywhere else! Now to get moved in!

Very clean

Customer service was great! Facility very clean! Thank you!

Very reasonable pricing

Just moved in no review as of yet

The staff was very nice and answered...

The staff was very nice and answered all of my questions and concerns.

So far so good

So far so good. I reviewed them once. That review stands as is for now.

If it was 24/7 it would be five star

If it was 24/7 it would be five star

Everything was great

Everything was great, the employee(can't remember her name at the moment)working was very helpful and I got out of there quick

Quick service

Quick service, very informative as well, thank you!

Dry and secure unit

Dry and secure unit, easy access

Pamela has outstanding customer service I really enjoyed your help

Pamela is AWESOME! So helpful and kind. Thank you!

Autumn was great. Very busy place and she kept calm and smiled thur it all. Clean, easy accessible and secure.

Went there today and talked to William and I was looking at the prices and the area and I feel like I will most likely rent in the near future when I move. I really loved the serivce that I received today.

Great place I have a unit. Been renting for 2 years. Good people working there. Fun place to bs with employees.

Tight driveways - Tough for a Moving Truck

I thought the process of move-in went pretty well. I went the day before and set everything up. I wasn't pleased that I was given a unit that I had to buy a specific lock for - I felt that was an obvious add-on and not something I was made aware of when I signed up online. Additionally - my online sign-up at a lower cost didn't transfer through to the facility. I had to show the rep my email proving I had done it online to get the lower price. Everything else went through. Again - a bit of an obvious potential for a mark-up in cost. The Driveways were VERY VERY TIGHT. Thank goodness my movers were skilled in small spaces. BUT it took an additional hour (total before and after unloading) - I would have asked for a different unit had I realized how tight it was.

Good experience. Easy

The process was simple and the customer service was good.

Beware of hidden fees

I have used Public Storage several times in the past. They have 3 locations within a mile of my house, so finding one wasn't the problem. I reserved a 5x10 unit online. They are famous for the "$1 for first month promotion". The price online (higher in store) was $38 per month. This is EXACTLY what it told me online when I reserved it: Monthly rent: $38 $1 First Month Rent: -$37 Administrative Fee: $24 TOTAL COST DUE AT MOVE-IN: $25 Ok fine, they have a ridiculous "Admin fee", but at least they tell you about it up front. So I was expecting and budgeting for $25 due at move-in. I get there to sign the lease, and the lady was very nice and personable. That wasn't the issue. The issue was that after BUYING a padlock before I went up there, knowing full well that they don't let you sign the paperwork until you have a lock to lock up the unit right away, the lady tells me that they have a "new policy" that requires a "maximum strength" lock and I cannot use the padlock I just purchased. I told her I've used the same type of lock on every other storage facility I've used (including one that I had rented at THAT EXACT SAME FACILITY three years earlier). She just shook her head and said they were transitioning all of them over to maximum strength locks (the circular kind) and that's what I had to have. So guess what....I had to BUY one of their locks ($20 - ridic). First of all, they make you buy insurance on the unit (additional $10 a month) so why do they give a crap if you have a maximum security lock on your stuff? They're not responsible for your stuff, it says that all over the lease. My point is that they should disclose this new "rule" when you reserve the unit online. At the very least, it gives you the opportunity to go buy the exact same lock for half the price elsewhere and bring it...but of COURSE they don't want you to do that. So what was supposed to be a $25 move in turned into $69. Yeah...so be aware folks....I only gave this place 4 stars because the property manager, Lisa, was a very friendly and helpful lady.

great. service

Very easy hassle free