Prime Storage - Brooklyn - Rockaway Ave

false addvertising that had costed me money i have video proof

they say they you have untill 9pm if you leave your card on file and the codes stop working 10- 15 mins prior to 9pm this forced me to leave my stuff in a uhaul on the street over nite becouse i planed for 9 and the people i hired for that day i had to pay for an addtional day. this is false advertising that cost me money out of pocket in truck and labor cost. making my move that much more annoying and stressfull

Easy experience

Friendly and knowledgeable staff

Great first time experience renting a storage unit.

The staff was immediately helpful with answering all my questions and showing me around. Went above and beyond with their customer service. I highly recommend primestorage as a storage facility !

Smooth Process

Good customer service and best prices

Recommend

I would say this was the best experience I’ve ever had. It was fast I came in lady introduced herself gave me a tour showed the unit and paper work was less the a 10 mins processes. I definitely would recommend this storage to anyone that’s looking for one.

Great Customer Service

Jadira was very helpful taking her time explaining sverything to me and showing me around.

Very professional and courteous.

Christine was super friendly and helpful when assisting by me with my rental. She answered all my questions and made the process smooth and easy. Would definitely recommend!

Impressive move-in

It took a while to find my reservation, but everyone at the front desk was gracious and patient. I was led to the storage unit to view it before signing the paperwork. Everything went smoothly and I would definitely recommend Prime for small or large storage needs.

Very nice customer service

I was very nervous about taking my items to a storage place but once I got there the young lady made me very comfortable and everything went so smoothly I am glad I chose this facility.

Great customer service

I was helped immediately, the process was simply and quick, great customer service overall

Amazing service and great pricing

Jadira helped us out and was super helpful into showing us unit sizes and knowing which unit would be best for us. It was a quick process from start to finish with no hassle. The location is nice and was crowded that day but still was easy to get unloaded and moved in. The place is also clean and doesn’t feel dirty.

perfect

facility is good . good customer service

All round good experience

I was searching for a storage company with a reputable name, accountable security and affordable pricing when a friend suggested Prime. This was one of the best decisions I've made. The process was easy and the customer service was top notch. Thanks to Christine * (sp) who thoroughly explained the process and had a welcoming attitude from start to end. Looking forward to keep doing business with Prine Storage on Rockaway.

Easy Access to Store Your Item

Spacious storage selections in a well kept environment. Temperature control of the facility is kept at a reasonable setting for what ever a person may have in storage. Each area seem to be very well lighted for anyone to see the condition of their items stored. The staff is very helpful when it comes to your concerns and very clear on explaining the prices and size of what ever unit a person may be looking for.

Clean and spacious

Beautiful facility, the only issue was I paid for a year in advance and I received an e-mail saying that my rental will be increased 4 months in. Needless to say, customer service was contacted. Customers who take their hard-earned money to pay in advance shouldn't have to worry about an increase, especially before their time.

Too expensive

The storage is too pricey for me. However, the storage company should give customers 24 hour access. Also, customers shouldn't have to mail a letter 2 weeks prior to moving out.

Love how they named the ilse with names of Bklyn streets

Clean, helpful staff, quick service and convenient. In my price range too!

Price Hike within a short time frame

When I initially signed up for storage the location was pretty cleaned and organized. I started out with a deal of one month free. Within 6 months the storage fee was increased by $20. I feel as though this is a high increase within a short amount of time. We are still in the mist of a pandemic and to raise cost so quickly was unfair. Due to this I will be looking for another company to store my items.

Justin was very nice to me very pleasant individual

Justin was very nice to me very pleasant individual

Awful customer service

I had a problem with mice droppings I complained a couple time the last time the mice actually damaged my clothing handbags and shoes I spoke to the employees about what was happening the customer service was awful no one took the time to check my storage unit they just weren't interested