Public Storage - Lake Ronkonkoma - 363 Portion Road

Fabulous rep at desk

Fabulous rep at desk - very knowledgeable and helpful. All very easy and accommodating. Would highly recommend.

Very pleased with the help I received...

Very pleased with the help I received from Sam and Lance. I would recommend this Public Storage to anyone looking for a place to store their items.

Great atención

Great atención

I return stretch wrap for a refund .

I would never recommend this place to anyone. I paid cash for stretch wrap and when I returned it for a refund I was told that I would get a check in 3 to 4 business days. I stupidly gave the Wrap back and never received any check.I was given the manager's name and phone number and he has yet to return my calls. We're talking $30.40

The public storage place runs a clean...

The public storage place runs a clean and well run place thank you

great customer service.

great customer service.

The girl Danielle was so helpful and a...

The girl Danielle was so helpful and a very sweet person. She has an excellent personality ans your company is very lucky to have her.

Great customer service

Great customer service. Friendly and knowledgeable manager and employees. Definitely recommend to others.

Sherrel has been a godsend. Such a sweet person. It's so nice to see people can be kind and respectful despite everything that has been going on in the world.

Convenient hours!! not to mention great staff. Sherrel was fantastic making this move go effortlessly and promptly!! Thank you for the great experience!!

This was my second time renting with public storage. My experience here was great. The manager Sherrel was kind and professional.

Facility is ok and does the job . However, I rented a unit and in only 5 months received a nearly 20% rent increase. I called the "need help" number on the website and went in circles with an automated menu. I pressed zero in an attempt to speak to someone and the call disconnected. I then called the local on-site manager who I know has nothing to do with price increases and was told it was to "cover the cost of your unit" (what?). I didn't even want to continue a dead-end conversation and just said ok thank you. Prior to that, I was told I HAD to take out their insurance policy which I thought was odd (the on-site employee insisted). I said my homeowners insurance covers contents in storage and she said it's a PS policy. I then sent an email to PS (unable to speak with anyone) and they replied/apologized that I wasn't required to take THEIR insurance as long as I signed a document stating my contents are being insured privately, so I was able to cancel the policy. I also dislike their procedure of locking the carts at the front office. Whenever I go to retrieve items I have to park down by the storage entrance doors, walk to the office (a separate building a few hundred feet away) and check-out a key then push the cart to the storage unit and load/unload stuff. Then you have to walk the cart back to the office, lock the cart return the key and walk back to the storage entrance. Seriously, are people really stealing carts? Whatever...mine is a temporary rental due to a move and the increase will just motivate me to empty the unit to give it up faster.

Every time I go into this public storage, I am met with the best experience. Valerie and Sherrel are a great asset to this company and always take the time to go over each detail with me and are so respectful of my needs. They catered to what unit I needed based on my furniture and went over all the paperwork and forms I would need. I love going in here every time and I am confident that this will remain my storage of choice. I love the cleanliness and location.

Great option

I was looking for someplace to store things as we prepare to move. Jinessa was very helpful and knowledgable. The location is less than two minutes from my home as well which is why I chose public storage.