Desert Highlands Mini Storage

Desert-Highlands-Mini-Storage

It's only been a week, reviews should be at the end of service

Reasonably close RV storage

The check-in process is quite tedious. But I believe that’s true everywhere. It’s all digital so initialing and signing your name is tricky with a mouse. The first spot I was given was too tight for me to get my rig into. I found a larger one with nothing in front of it so I could back straight in. But there was a transfer fee and higher charge even though there were three of these spaces empty side-by-side. In addition, the documentation had to be completely done over. You would think once my account was set up everything I initialed and signed could’ve been transferred to the new space, but it couldn’t be. The staff was apologetic and friendly, but the policies of the company are inflexible and not customer service oriented. Since it’s all done on computers, they are not allowed to make modifications without higher authority.

Great people

Alanna was superb in helping our company obtain and moving in over the weekend. The unit accommodated all of our office furnishings and files. Will recommend this facility.

Alanna is super helpful

Great value and location! We started the rental space process online and via phone. The site manager, Alanna, completed the rental details when and we moved in with zero issues. Alanna is super helpful and most professional! She answered all of our questions and more. Absolutely recommended!

clean and convenient

We were looking for a storage in Reno not too far from the airport. We found Desert Highlands based on price and location. It was easy enough to reserve a space. This location was clean and very safe. The manager seemed to care that all clients were vetted and had the proper paperwork. I feel very secure knowing that our vehicle is safely stored.

Alanna made the process so easy and she was so incredibly wonderful!!

10/10 would recommend!! Can’t beat the price and the customer service was outstanding.

Move-in

Alana was extremely helpful and very pleasant during our registration and move-in process. We really appreciated her customer service.

Excellent

Alanna super helpful! Love the location and the safety features.

Manager=woman on power trip

This place sucks, well not the facility it’s self but the manager. I went in behind someone that was already going in and didn’t punch my code in, one time. So she cut my hours to office hours. Like that’s not inconvenient or anything. If they are so adamant on you punching in your code every time you go through the gate then I feel like that is something they should stress to ppl when they are filling out the paperwork.

Helpful friendly staff

Easy paperwork and super friendly caring staff

They care about customers!

They’ve been very friendly and patient with our situation when we had glitches on our end—not theirs! They treat you like people, not just numbers!

Returning user…

We have used DHMS before and recently returned because we ran out of room in our attic. We loved the people there then, and we still love them!! Convenient and we feel safe leaving our items there!!

Great view, sweet & funny staff, and fast move in.

Took only about 20 minutes paperwork and all to start move in. Great conversation and smiles included. Beautiful view from the higher storages. Having rented a few storage units over the years, this property feels safer than any of the others. The property and units are clean. Will be the first place I recommend to anyone if needed.

Great service

Excellent service. However, they were advertised to have a veteran’s discount but when I got there her paperwork only was for active military. I showed her the ad that said retired veteran included and she was going to talk to management to verify.

Very nice, clean facility!

Desert Highlands is very clean, with good drainage and enough space to easily drive to your unit. We were pleased to find that the top is insulated. Jaden made the process quick and easy.

Great customer service.

They called me prior to my move to confirm our move in and schedule an appointment to sign documents. They were in time with our appointment.The registration went smoothly and our move in went perfect. The facility is clean and secure. 5 stars all around. Thank you Desert Highlands mini storage for the excellent experience!

Clean facility

Easy sign up with great location. Fully gated secure storage.

Great Storage Unit Facility

This is great storage Unit facility. Always clean and the office staff especially Alanna, is always friendly and so helpful. Best customer service that I have had at a storage facility.

Easy and convenient !

The staff was very helpful and friendly.

Excellent

Found what I was looking for, I’m happy