Prime Storage - Asheville

Renting this unit was quite easy and straightforward

We were disappointed that at the time of our arrival at the rental building that there were only three carts available. We were told by staff that there used to be seven carts at this facility but that four had become unavailable (stolen? misplaced?) and we discovered that we would have to return at another time so that a cart would be available for use.

Really amazing

Customer Service was amazing. Fast and efficient

Guy was awesome. Lady on phone was sweet

Customer service was amazing and instructions were very clear.

Nice facility

Really clean, cool temperature in building, easy access

Kind, helpful staff in a well-maintained.facility.

Kind, helpful staff, facility well maintained, well-lit, never had any problems. Phillip was helpful, working with me to find a good fit given my situation.

Barbara is fantastic.

Seamless process, and cordial service!

Simple, sophisticated, and fantastic customer service!

Everything about Prime Storage is easy - from the rental to the facility. And the on-site customer service is excellent!

MOLD IN THIS FACILITY. DO NOT USE

Email primestoragemold@gmail.com if you have a current unit and have mold damage. I have had my things in storage for 14 months at Prime Storage in Asheville, NC on Bleachery Blvd. It was seemingly fine the first 10 months. I started noticing a mold smell on entering the building. The temperature that use to be so cool I had to wear a jacket in the summer months of 2021. Summer 2022 I came in and did not need to wear a jacket, it was warm, my clothes in the unit were damp, and I started to see mold on furniture. By the time I emptied my unit on 9/6/22, all my furniture had mold on it. I had to throw away my living room furniture, bed, and anything with material on it. The remediation people said none of that could be saved. I had insurance on my contents, but it does NOT cover mold. So the insurance was useless. I have since talked with the General Property Manager, Regional Manager, District Manager and now awaiting a call from the VP. Will they replace my contents that have been ruined and pay for remediation? Will they pay for my rent in an apartment that I can't live in because of the mold that I brought into it (unknowingly how bad it was). Will they pay for the place to live for 6 weeks before a remediation company can come start work? Will they pay the $5136 I paid for the past 14 months for a service of CLIMATE CONTROL that was NOT climate controlled? That remains to be seen and I will update this review when the VP contacts me. I spoke to other people who rented there and they were having trouble with mold as well. You can smell mold now when you go through the glass doors into the building. This was not just in my unit. Trust me. Save yourselves and your valuables. Do not use this facility. NOT to mention, they increased my rate by 27.8% over a 9 month period. They bring you in with a low rate and start increasing at 6 months.

Courteous folks and weary access to a very clean storage unit

Courteous folks and weary access to a very clean storage unit

Good Experience

Phillip was very helpful. He provided thorough explanations and walked with us to the unit. He explained how the insurance works and told us to check with our homeowners agent to determine the extent of coverage. We signed up for the basic policy based on his recommendation.

Simple and easy

Great experience, easy to move in!

Very good, if slightly pricey

I will admit that it is a little pricey, but the service is really fantastic, the place is very clean, there ate lots of carts for moving your things, and tons of space in between units.

Barb is the Best

Barb at this location was so helpful and friendly. She was very patient and answered all my questions. Because of Barb I know exactly what my charges are and how to contact her with any further questions or concerns.

I would recommend this PS for location, helpful management & unit security.

I do have several comments for the owners/management. # I tried twice one day to get into the building; but, parking was blocked by two large moving trucks. The parking lot should be larger to accommodate all types of vehicles. # I have avoided going to my storage unit due to lighting. The lights on the second floor were not synchronized properly. Our unit is about half-way down the corridor and the lights did not come on until I almost reached the unit. That is an uncomfortable walk in the semi-dark alone ... not secure. I hope this has been repaired. I did report it at the time. # It would be nice to be offered discounts for paying in advance, seniors, veterans, etc. My husband and I pay for a full year at a time, are both seniors (retired) and Richard is a veteran. The rate increases can really add up year after year. # The management staff has always been nice and helpful and very much appreciated.

Convenient for what we need

While I’m satisfied with my decision to rent a unit, there’s one thing I wish would be acknowledged. I rented a 5x5 unit and after it was assigned and I was shown the unit, I immediately realized that my 5x5 unit was actually more like a 4x4 unit due to a thick support beam tucked into the corner of the unit effectively stealing part of what I’m paying for. I’m fine paying for the price listed for the 5x5 unit, but only having 4x4 available, I think there should be a price adjustment or, at the very least, a disclosure of the obstruction prior to signing the contract.

get a dumpster for your customers

i find it absurd that a place where people move in and out of doesn’t provide a dumpster and have never been to a storage facility that not provided this amenity.

Clean and easy to access, but was wrongly charged.

Good secure place to store your things, but feels like I was wrongly charged.

Safe storage

Safe storage but humidity levels are not low enough on the ground floor to prevent mold if storing for a prolonged period. Great customer service, clean, and secure. I would recommend this facility.

For over 2 years always clean, friendly and bright.

Tho I always try to be on-time with my monthly payment on the occasion that it lapses (a day or two) I truly appreciate Prime reaching out to remind me if I overlook my monthly invoice!

Fair price - convenient location

The units are fairly priced and the employees seem knowledgeable and friendly. It is very conveniently located.