Go Store It - Asheville - 39 Gerber Road

Convenience

Love the location and set up is clean and well lit for safety.

Cost increase in 2 1/2 months!!!

I asked when I rented how soon they increased the rent. The person told me earliest would be six months sometimes not even for a year. Two months later, I got a notice that rent was increasing from 68 to 118! Hence the lower rating for price in customer service – misleading

Frustrating- No one on site

I showed up (with a UHAUL) on the move in date and had no access to my unit. I, along with 2 other renters were stuck with our gate access codes not working. After roughly 30 min, we were able to get inside our units. I went again 2 days later with the same issue. Customer service has no reason why my gate code doesn't work, the emergency gate codes dont work and there is no one on site to help.I have spent hours on the phone with customer service trying to figure out the issue and have had no call from the "storage property manager"

Very Clean

So far good. You need to stop with the emails. I do not need all the sales promotions

They are great!

They are wonderful check in and was very easy and move in and was very simple- I feel a lot safer at the storage unit because the one on Riverside Drive was flooded During the flood, I almost moved my mom into the Riverside Drive one and we wouldﾃ｢竄ｬ邃｢ve lost all her furniture. The only thing I could say is maybe they need to only have the top two floors because it could flood again or if you decide to move and to Riverside Drive move on the second or third floor only.!

They are great !

They are great check in was good

We have had a good experience within this brief period of time.

No problems. The virtual signing is a little different, but after a learning curve experience, it was okay.

Hard to understand

Did not like the way I was checked in hard to understand took a long time

So far so good.

Facility was squeaky clean, easy access, easy check in. First time dealing with a virtual office and check in but it was pretty seamless.

Quick, easy, clean along with a technology advanced check in.

When k walked into the facility, I was greeted by a massive screen. The camera was on top, and about ten seconds went by before a worker popped up on the screen to check me in. She was nice and accommodating. The move-in process was easy, and if I had more to store, I would definitely be a long time customer.

It was good

I like it. Itﾃ｢竄ｬ邃｢s clean and good and friendly.

A perfect experience, highly recommend!

Professional and caring staff, beautifully maintained and secure facility. Thank you!

Jim was very helpful

Very courteous, professional and helpful

Outstanding

Nothing bad to say. Great services

Excellent storage service

Very clean facility. The customer service was also excellent. Our move in was also smooth.

very nice and clean facility.

The location is in a very nice area with easy access.

Great customer service

Great customer service and care. Jim Promptly greeted me right as I arrived ready to go with everything!

Very easy rental process

Very easy rental process. Very clean

My third rental

This has always been my go to storage facility and will remain so.. I love it..

Additional fee

I was expecting the $20 admin fee but they also make you have monthly insurance on top of the monthly fee. Cheapest being $11 a month.