Public Storage - Madison Heights - 29250 John R. Road

Great place

The staff was kind, very helpful. Answered all my questions.

Good customer service

The facility rounds are very clean. And John is absolutely the best. Very helpful, friendly and he has patience. I called him a thousand before I got there and he was polite everytime. I appreciate him!!

Close by

People working there are friendly and helpful. Thank You

Price and Service.

Excellent pricing and excellent service, very quick, thorough and professional.

There was a bit of confusion at first...

There was a bit of confusion at first because the website was unclear about the shape/size of the unit, but they resolved the issue in a fast and friendly manner, and even personally assisted me in relocating my items to a different spot. They also went out of their way to ensure that I still received the promotion rate. They were so accommodating and I appreciate the help I received!

Ashley was a gem

Ashley was a gem, you guys should be commended for her professionalism.. Thank you

Wonderful Experience

The property manager Ashley is nice and helpful. Great location and I love that it’s outdoors rather than having to go inside a building and up and down stairs.

Very professional

Office and grounds very clean and staff was very professional and efficient .

The staff was great

The staff made the process incredibly easy and transparent. Couldn't have asked for an easier process

The Madison heights location has great...

The Madison heights location has great people working for them. Had it not been for them I would have gone somewhere else since I went to a different location before hand and the women was so rude I walked out.

Great experience at this location

Great experience at this location. I am new to using storage units and Lisa was great at telling me how everything works with using storage units. She took me to my unit and she walked me around inside the unit and showed me the best entrance to use and how to access the gate to come and go. Great service from beginning to end.

It's a storage unit. What more can they do?

I pulled up, unloaded my belongings, locked my unit, and left. What more should be expected? Someone to unload for me?

Public service team members were super...

Public service team members were super helpful!

Everything is great about it,,,better...

Everything is great about it,,,better then last one I use,,,nicer people,,easy in and out,,great price,,tells me everything I needed to know,,,

Everyone at the Madison Hgts location...

Everyone at the Madison Hgts location has been wonderful for myself having to use a storage unit for the first time. Ashley was very knowledgeable nand patient with me. Thanks

The staff was extremely professional...

The staff was extremely professional and very friendly

Excellent experience

Great customer service , good rates, and clean units and lot ! Manager was very friendly and knowledgeable, she did a great job !

The unit is clean and the property...

The unit is clean and the property appears well maintained. I do think it has a lot of special safety measures in place. Only one of the two gates worked the first weekend that I went to move stuff in (the gate that was harder for me to access of course is the one that was working - not sure if it is fixed), the building smelled "skunky" the second day. I am sure the people that are checking you in have a routine they have to follow but seemed like a waste of time to have to drive to look at the size of the unit to confirm it was the right size (I went through the figuring and registration online), drive back to get a sales pitch on the packing materials and insurance (which you need to check with your insurance company - mine did a comparison and the only things PS gave were vermin protection up to $250 and a lower deductible than was on my homeowners) and sign the acknowledgements.

My only issue is the $21 lock

My only issue is the $21 lock they force you buy. UHAUL has the same lock for $9.95.

Very helpful & explained everything

Very helpful & explained everything, which, being a "Rookie" at storage, was really appreciated.