Prime Storage - Baltimore - 3220 Wilkens Ave

LIFE SAVERRRR!!!!!!

I JUST WANT TO SAY,I WAS HAVING A DIFFICULT TIME TRYING TO GET MY BILL CORRECTED,I RECEIVED 1 BILL AMOUNT WHEN I CHECKED IT....DUE ON A CERTAIN DAY...SO I WENT TO PAY THAT DAY,IT WAS AN ISSUE,MY OTHER BILL HAD ADDED SO NOW THEY COULD NOT TAKE THE AMOUNT THAT I HAD,I EITHER HAD TO PAY 75% OF THE WHOLE THING OR PAY THE AMOUNT I HAD,BUT THEN I WOULD HAVE 72HRS TO VACATE.....I HAVE ABSOLUTELY NO WHERE TO TAKE BACK...AND I DID ON THAT DAY,I WAS TOLD THEY HAD TO SPEAK WITH G.M THEN I WOULD GET A CALL BACK BY END OF DAY...NO CALL YES I KNOW LIFE HAPPENS,SO IDK WHAT HAPPENED BUT I DID NOT WANT TO KEEP LETTING DAYS GO BY AS IF,I WAS NOT TRYING TO PAY MY BILL ,EVERYTIME I CALLED BACK IIT....OK ANYWAYS I WAS CALLING,WAS TOLD I WOULD BE RECEIVING CALL WAS TOLD SOMEONE WILL GET BACK TO ME...THIS WENT ON FOR 2DAYS,SO I WENT THERE,THE OFFICE WAS OPEN BUT LOCKED,SO I CALLED SPOKE WITH SOMEONE TOLD THEM THE SITUATION,WAS TOLD A G.M WOULD BE CALLING ME,NEVER CALLED ...I WAITED ABOUT 30mins THEN I CALLED BACK,EXPLAINED MY SITUATION AGAIN,HE SAID" YOU OUTSIDE NOW?" I SAID YES,HE THEN LET ME IN,HE BEING JOHNATHAN ,YES HE WAS AMAZINGLY PROFESSIONAL,UNDERSTOOD MY CONCERNS..I SHOWED HIM MY BILL INFORMATION THAT CAME TO ME WITH THE DUE DATE I RECEIVED...HE CONFIRMED,EXPLAINED MY OPTIONS,HELPED ME GET MY ACCOUNT IN GOOD STANDING SO I WOULD NOT LOOSE MY BELONGINGS,JOHNATHAN MAY FEEL LIKE IT WAS JUST ANOTHER WORK DAY ,BUT HE TRULY DO NOT KNOW HOW MUCH HIS HELP AND POLITENESS MEANT TO ME AS A CUSTOMER.....HE HANDLE HIS SELF VERY WELL IN A STRESSFUL SITUATION...NOT ONLY WAS HE AT THE OFFICE ALONE,BUT HE WAS MANAGING 2 STORES ALONE AS WELL...APOLOGIES FOR THE LONG POST ,JUST WANTED TO GIVE INSIGHT OF SITUATION,I TRULY APPRECIATE JOHNATHAN...THE SPACE I HAVE IS VERY SPACIOUS,IT WAS CLEAN ,YOU HAVE DRIVE UP TO ACCESS,BEEN WITH THEM ABOUT 4MOS NOW,JUST MAKE SURE IF YOU CAN...THAT YOU PAY YOUR BILL ON TIME...JOHNATHAN'S WORK ETHNIC IS IMPECCABLE,I CAN SEE THAT JUST FROM HIS GREETING,BODY LANGUAGE!

Dirty Unit

My unit was changed from C008 to C009 and when the unit was unlocked it was dirty. Looked like dried vomit was in the inside of the door. I will not continue to lease this storage unit next month and will look for another storage facility in October.

Streamline

I like this facility, although it should allow me to have access at night.

On point

They took the time to make sure that everything looks great here. It's easy to use. Great access. Great price.

Easy check in and online payment options

Arrived to check in and was able to complete process via a phone call. Easy process fron start to finish.

Front desk has the best customer service

Front has the best customer service

Great

The price is great and space is clean.

Amazing

Very clean storage unit and good customer not the mention the amazing price.

Great unit. Little hiccup but worked out amazing!

Everything was great! There was a slight issue but front handled it fast and then everything was great!

Overall my customer service experience was great

I would recommend prime storage to friends, family members and others on the unique encounter I had

Professional

Very friendly and efficient. Staff was accomodating.

Good location reasonably priced friendly customer service 👌 👍

Scale of one to ten great people topnotch service clean facilities what can I say I'm impressed by far

Friendly

The staff here is the best. They were so friendly and showed me right to my unit. Last storage I used were not so friendly and I had to find my unit myself. Prime storage answered all of my questions and addressed all of my concerns. I think I will enjoy working with this company.

Getting storage facility was very smooth

Friendly employees very knowledgeable of what was available and prices, Getting paperwork done was quick and easy was able to move in the same day

Good 👍

Great good awesome that's what's up

Be there directly

Is good the space I need thank you I'll be there in a little while to move stuff around

周慮歳

It is a decent place to store your belongings with reasonable prices

Worth the money

Good work, great service, storage units a bit small but it will do

Not for large RV

The lady in the office was VERY nice and helpful. I have a 32 ft RV and rented a 40 ft space - should be sufficient. But no - anther track was half way into my spot!! The road to the spot (and back) is quite narrow in some places, hilly with turns. The spot assigned to me was the last in a raw with other tracks. The track in the spot ahead of mine was half into my spot (he had no choice the track ahead of his was also half on his spot). I was told I could park past my spot as well. However being the last in that raw right at the turn to that area will guarantee another car/track to hit my RV. Terrible spot, terrible policy allowing vehicles to spill over to parking spots that are not theirs.

Pricing and contracts are very affordable and reasonable

An amazing storage unit thank you for all your help Steven professional and polite rates are great I would definitely be referring to all my friends and business associates