Public Storage - Alexandria - 7208 Fordson Road

Wonderful customer service

Danielle was so helpful, resourceful in assisting me with paying my bill.

Excellent customer service.

Excellent customer service.

I was highly impressed with the...

I was highly impressed with the professional approach of the lady who attended to me. Her name is Danielle. This is my first time renting a public storage , and hopefully it's not going to be the last.

Personnel were polite

Personnel were polite, informative, and listened to our concerns. The space was secure, well-lit, clean,and accessable. Boxes, packing items, etc were well displayed and pricing was clear.

Very efficient service.

Very efficient service.

Space is clean and staff was nice

Space is clean and staff was nice. Two things that got me a bit was the mandatory insurance that i was told i had to get. Hidden cost was not welcome and should be listed better that this is a req. I have my property insured on my own and paying extra thru public storage is frustrating 2, cost was a bit more then expected. Esp for the size of the unit... i understand that the area is pricey but igs several miles from old town alexandria and more from arlington and wdc. Overall the space is fine, just more then i was wanting to pay, but was stuck and needed space asap, to you got me.

The attendant was very helpful

The attendant was very helpful, courteous and professional. She was very knowledgeable about the location and answered each of my questions.

Great customer service! Great attention from a beautiful young lady! Always smiling!

Gabriela is very knowledgable and professional. she is very helpful when it comes to choosing which unit size is best for you. she is well organized and make sure the customer is well aware about public storage policies. I went in to make a payment and she informed me that I did not have to come in to make a payment I could pay online. Helpful?   

I went there to get a storage unit and Gaby was simply amazing. She was so helpful and gave me the best prices. The unit was clean. I really recommend this location if you are looking to rent a unit

I just wanted to say that I had a great experience with Gaby today. She was so polite, and helped me find the best unit possible for my needs. I will definitely tell all my clients and friends to come see Gaby when they find the need for storage.

What a great experience! Gaby's exceptional customer service is what kept me coming back, I have referred many friends and family members to this location. Great customer service is hard to find!

Very helpful in getting us set up with ...

Very helpful in getting us set up with storage.

Satisfaction

The personal attention I received was greatly appreciated. The attendant even helped carry my purchases to my vehicle.

Adequate, but not exceptional

The people who work here are great, but the facilities are far from the best I have been to. My particular rent has a ramp and a hand rail that covers half the door, which means I can't park the cart right in front of the door. Most places I have been to do not require you to open a door to get into the hallway, and this one does, making it extremely difficult to maneuver large items. If I load the cart outside by my truck, it is difficult getting the entry way is not flush with the ground. A small ramp or mat would make this process much easier. I am a single females, so I'm sure it bothers me more than people who are able to easily pick up heavy carts to get them over bump. Unfortunately, I'm not able to do so. And the whole place smells bad musty.

Excellent service

Everything was explained and reviewed with me.

Public Storage is convenient, affordable, and the staff is very helpful.

I took advantage of a Memorial Day special and rented my unit at a discount. I've rented from others in the past, but am more than happy with my storage unit and the staff at Public Storage. They communicated with me in a very timely fashion, were knowledgeable, and very courteous when I rented my unit. The facility is nearby, it's very secure, and easy for me to access my property. I would definitely rent from Public Storage in the future without hesitation.