Public Storage - Clinton - 7901 Malcolm Road

Great Experience

The experience is seamless, I did everything online. Reservations, setup payment, downloaded the App for touchless entry and my lock was awaiting in the storage. I did get a friendly call prior to help me or insure I complete all needed information. Customer service is stellar and I love good customer service. EASY PROCESS!

Best storage experience ever

The staff were very helpful and friendly

Good place

Good clean storage would recommend to a friend

Great pricing

Great pricing friendly staff would recommend to a friend or family

Right price!

Property was clean and well kept. Other than it being old buildings I think the price and location are really good. I got a nice unit perfect size right price.

Great job

Great job great customer service

Love

Love it amazing awesome

Great customer service

Great customer service

Margaret has great Customer service she was very organized and detailed.. definitely recommend

Saleswoman was great.

The manger there was friendly and helpful.

Excellent Customer Service

Excellent Customer Service

Convenience

Having to exit the car to enter and exit the gate is inconvenient. The gate code should be your phone number or something thats easy to remember. Other than those two issues the a like that the storage is clean and the gate hours are great.

Great price!

Been there a month. Very convenient.

Customer Service in person is alot better than over the phone

It appears as if you are not in person, then you don't deserve good customer service. I was called before, during, and after my purchase for various reasons. Each and every time they said my name wrong. I corrected them each time, and it was like they all received the same instructions on how to reply (And yes they were different employees each time), because all they said was "Uh huh" and kept on with their comments. It became so frustrating, that after the last (and I believe fourth call), after the same situation happened again and we got off the phone, I actually called back, and told the individual how all of them said my name wrong (although they stated it was spelled correctly on whatever they were looking at),and after I corrected them, I at least didn't get an "Oh i'm sorry" (and then the proper pronunciation. I shared my view on how to properly handle mispronunciation of names, and I hope it was taken into consideration. If this seems minute to the surveyors, I apologize, but you asked.

Where did you get your employee's?

The women who set up and assisted on my move in date were so awesome. I moved into the unit at the Andrews AFB facility on Feb. 15th. The woman working, and I can't remember her name, was SO friendly and was very thorough on explaining everything even offering the dolly. You just don't find employee's in the customer field with the personalit and knowledge as those 2 women. I think the woman who set everything up was Felecia but I'm not sure. All I know is if you want a clean, safe and friendly place to store your things go to the Public Storage by Andrews AFB.